What are the responsibilities and job description for the Lead Teller position at America First Credit Union?
Job Description
As part of the America First Credit Union team, you will focus on making our members' experience extraordinary while taking care of their financial needs. You'll contribute to creating a positive work environment as you bond with your coworkers and leadership in a social, yet professional environment.
Responsible for implementing existing policies, procedures, and systems involving cashiering operations and member services functions. Coordinates, directs, and assigns work. Answers Service Representatives' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate window coverage, and general training and supervision of Service Reps. Oversees provision of a full range of services (including phone and mail) to members and prospective members. Ensures that members are promptly and professionally served. Acts as Manager in the Manager's absence with the same approval authority as the Manager. Acts as a Service Representative as needed and enthusiastically cross-sells Credit Union services.
Responsible for performing a broad variety of customer services including opening new savings, share draft, and credit card accounts. Answers and directs telephone calls and questions and informs members of complete array of Credit Union services. Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding new loan business each month. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records.
Qualifications You will be primarily responsible for serving our members, so there are certain skills and attributes that we are looking for, namely:
- High school graduate or equivalent
- Minimum of 2 years experience as a teller at a full service financial institution
- Minimum of 1 year lending experience
- Excellent communication and leadership skills
- Professional attitude
- Integrity
- Solid math skills
- Understanding of finances
- Good typing skills
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Physical Setting:
- Office
Work Location: One location
