What are the responsibilities and job description for the Sales - Customer Care Expert position at America's Preferred Home Warranty?
America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first.
We are looking for the right individual to fill a new role in our organization. The ideal candidate is someone that demonstrates the following characteristics: nurturing, passion toward serving others, easily and naturally establishes rapport, exudes energy, has a ‘soft-touch’ about them, and is recognized as ‘likeable’ by most everyone. If this sounds like you, we would like to meet you!
This new, and unique position will be titled “Homeowner Concierge Specialist.” This position will be responsible for providing excellent customer service and maintaining positive ongoing customer relationships by being the primary point of contact. In this role, you will offer personalized and proactive assistance to focus on customer satisfaction, shaping and nurturing relationships with customers to ensure a customized and pleasant experience. This position will work full-time in our Jackson, Michigan office.
RESPONSIBILITIES:
You will talk with customers over the telephone to:
- Help them understand our products and services
- Answer their questions
- Connect them with other specialists that can address various needs
- Present special offers for services they want and need
- Provide an amazing customer experience by being your amazing self, with an objective to establish a long-term relationship with individual customers that lasts for 5 to 10 years, or more.
QUALIFICATIONS:
In addition to the characteristics listed above, you will need to be/have:
- Self-motivated with a strong work ethic, integrity, and high moral values
- Strong interpersonal and communication skills, including telephone etiquette using tone and voice inflection
- Excellent time and resource management skills
- Ability to project a professional and knowledgeable demeanor
- Ability to easily navigate in a windows environment
REQUIRED EDUCATION:
- High school or equivalent
WHAT APHW OFFERS:
- Paid training
- Health insurance, dental, and vision
- Life insurance
- 401k (matching)
- Paid holidays
- Paid time off (Up to 5 weeks)
- Short term and long-term disability
- Rewarding employee referral bonuses
- Parenting time
- Uncapped earning potential
Full-time; 10am-7pm Mon-Fri; Overtime as needed
Location: In-person; Jackson, MI Corporate Office
First year projected earnings: $66,000 to $119,000
Training period: $20/hr for up to 120 days
Base pay after training: $15/hr bonus & commission
Salary : $66,000 - $119,000