What are the responsibilities and job description for the Analyst/Sr Analyst, Data Steward - Customer Data Strategy & Governance position at American Airlines?
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Minimum Qualifications- Education & Prior Job Experience
Feel free to take advantage of all that American Airlines has to offer:
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- Do you geek out over data? Do you enjoy solving problems, creating structure and forging new paths? The American Airlines Customer Data Strategy and Governance team is looking for motivated, data-savvy professionals to join our growing team in our mission to drive customer centricity and data-first thinking across the enterprise. This is not the typical analyst role – you’ll be at the front line of the next evolution of data governance and will have the opportunity to leave an indelible mark on our data management framework. This role requires close collaboration with our IT partners and cross-departmental business stakeholders at all levels.
- Design and write complex SQL queries to transform raw business data from multiple sources into structured and actionable datasets
- Works closely with IT partners, commercial product teams, Privacy team and the governance committee to create, implement and monitor data collection standards
- Collaborates with Subject Matter Experts and IT to create and manage integrated data assets
- Assists with investigations and defect resolution
- Creates and implements data health scorecards and monitoring systems
- Performs statistical testing on large datasets to determine quality and integrity, and develops quality standards with assistance from Subject Matter Experts
- Creates and delivers communications and training about our data assets and how to use them
- Collaborates with commercial teams to ensure customer-first/data-first approach to development of solutions
- Works with Data Stewards to maintain metadata, best practices, ownership and lineage
- Updates and manages Data Access Policies, conduct audits and recommend changes when appropriate
- Participates in various Governance sub-committees to develop standards and best practices
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in engineering, mathematics, computer science, information management, or similar relevant work experience/training
- 3 years of experience in data analysis, data management or data stewardship
- Proficiency in SQL
- Experience with one or more aspects of data governance
- 5 years of experience in data analysis, data management or data stewardship
- Airline or travel/hospitality industry experience
- Experience with BI tools such as Tableau or PowerBI
- Experience with Data Quality tools such as Informatica, Anomolo or MonteCarlo
- Experience with Informatica Axon/EDC/Marketplace
- Experience with Identity Resolution, CDP or Master Data Management solutions
- Experience with Teradata, Databricks and Snowflake
- Exceptional analytical and advanced problem-solving skills
- Knowledge of data management concepts including modeling, quality, control frameworks, governance, master data management, metadata management, identity resolution, etc.
- Excellent interpersonal and communication skills
- Advanced proficiency in Microsoft Excel and PowerPoint
- Advanced SQL proficiency; Python a plus
- Ability to perform customer data analysis using complex data sets
- Strong organizational skills
- Ability to balance multiple projects concurrently
- Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate
- Excellent leadership, communication, creative thinking, analytical and problem-solving skills
- Ability to move projects forward without deadlines as well as effectively work under tight time constraints
- Ability to work cross-functionally and effectively communicate and work with diverse business groups
- Knowledge and understanding of customer data and customer interactions specific to the airline industry
- Familiarity with the basics of marketing, ad-tech/mar-tech, loyalty programs, etc beneficial
- Ability to develop creative solutions and innovative strategies to drive real business results
- CDMP Certification in one or more areas a plus
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.