Director of ADR Services

Overview

The Director of ADR Services is responsible for delivering high-quality case management services on arbitration and mediation cases, and assisting in the development and promotion of the AAA’s Alternative Dispute Resolution (ADR) services (hybrid work arrangement; 50% on-site). This is an exciting opportunity for an individual seeking a career in the legal industry who prides themselves on professionalism, client service, communications abilities, and problem-solving skills. 

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including a starting annual salary of $81,500- $87,500 and a 10% incentive opportunity.  Our employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

• Serves as primary case management contact with parties, party representatives, arbitrators, and mediators; makes decisions on case issues within the scope of AAA rules and procedures; consults with management as needed.
• Manages assigned cases and ensures information is entered and maintained in case management system (PRISM); utilizes discretion and independent judgment by applying working knowledge and understanding of the AAA’s rules and procedures.
• Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
• Advises panelists on procedural hearing management and related issues.
• Analyzes user needs and trends, as well as the quality of service delivered by pulling generating and reviewing statistical reports; responds to inquiries regarding AAA’s ADR services in a timely manner.
• Participates in hearings/conferences and provides feedback and recommendations to management intended to improve the quality and delivery of services.
• Assist in the recruitment of ADR professionals to serve on the AAA’s panel in accordance with the AAA’s Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs.
• Reviews and tracks trends regarding the regional markets where we provide our services.
• Interacts with the legal, business and ADR communities in the assigned region; advocates for the use of AAA’s ADR services.
• Assists with arbitrator training programs, education programs, conferences, elections, and other events and service offerings.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Qualifications

Education & Experience: Bachelor's degree in business, legal, or related discipline; J.D. preferred; 3-5 years’ work experience in legal or related industry and/or court system preferred.

Language Skills:  Ability to interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Computer Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.