IT Analytics Intern

Job Summary:

The Information Technology (IT) Analytics Intern supports the development and integration of monitoring and alerting systems across infrastructure, network, endpoint, cloud services, and application environments at American Battery Solutions (“ABS”). This role assists in standardizing Key Performance Indicators (KPIs), reducing alert noise, improving operational visibility, and automating reporting and notifications. The IT Analytics Intern contributes to a Minimum Viable Product (MVP) that includes dashboards, scheduled reports, and notification pipelines aligned with Service Level Agreement (SLA) and Service Level Objective (SLO) requirements.

Responsibilities: 

• Connect at least two monitoring systems end-to-end (ingestion > dashboard > report > notification).
• Deliver a KPI set with definitions and formulas, including availability, Mean Time to Acknowledge (MTTA)/Mean Time to Resolve (MTTR), alert volume, incident recurrence, and SLA/SLO proxy metrics.
• Reduce duplicate or low-value alert noise in the pilot set (target: ≥20% reduction through rules or Artificial Intelligence (AI) classification).
• Produce a working MVP with a dashboard view, scheduled report output, and a critical notification pipeline for a pilot channel or team.
• Work with multiple monitoring and alerting tools across infrastructure, network, endpoints, cloud, and application environments.
• Assist in addressing fragmented visibility, overlapping alerts, inconsistent reporting, and slow trend or SLA risk identification.
• Report progress regularly and follow provided training, expectations, and checkpoints throughout the project.
• Adhere to federal and state regulations.
• Adhere to all company policies, processes, and procedures.
• Performs other duties as requested, directed, or assigned.
• Predictable and reliable attendance.

Position Qualifications:

• Undergraduate/graduate student working towards a Bachelor’s/Master’s degree in Information Science, or other relevant degree. 
• Must be able to work a minimum of 30 hours per week up to a maximum of 40 hours per week.
• Minimum of 3.0 GPA required to enter the program.
• Must be actively enrolled in school.
• Excellent interpersonal, written, and verbal communication skills, and the ability to prioritize tasks.
• Proficient with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.

Key Competencies:

• Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
• Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace.
• Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
• Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
• Communications: Exchanges thoughts, feelings, and information effectively.

Physical Requirements / Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Constantly operates a computer and other office equipment. 
• Ability to adjust focus, especially due to concentration on a computer screen. 
• May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead. 
• The person in this position needs to occasionally move about in industrial environments, and on uneven terrain. 
• Works in a temperature-controlled office environment, with occasional work in outdoor weather conditions, and in industrial environments.
• The noise level in the work environment can be moderately loud.
• May be required to recognize small numbers, letters, symbols, and colors.

Why Join Us

American Battery Solutions (ABS) provides comprehensive 100% employer paid benefit plans to employees and their family, competitive salary and retirement program. ABS employs a diverse and inclusive workforce.

About Us

American Battery Solutions Inc. (“ABS”) is a manufacturer of advanced batteries for commercial, fleet, and industrial on- and off-road vehicles. Located in the heart of the U.S. automotive region with facilities in Michigan and Ohio. In 2023, ABS was acquired by Komatsu, a world leader in construction, mining, forestry, and industrial heavy equipment in support of Komatsu’s 2050 carbon neutrality goal. ABS continues to operate as an independent entity serving Komatsu applications while continuing to expand and grow our core commercial, fleet and industrial business. 

As we have grown, ABS has assembled a world-class team of dedicated and experienced engineers. This team is equipped with a deep understanding of high-voltage, automotive-grade battery systems from concept development and prototyping, to testing and validation, to high-volume production. We pride ourselves on developing a diverse team of next generation battery experts.

The Location - Lake Orion 

American Battery Solutions Headquarters and Innovation Center is located in the heart of South-East Michigan in Orion Township. Orion Township is a Pure Michigan Trail Town that has a long-standing dedication to enhancing trails and pathways in its community, which is home to the Polly Ann Trail, Paint Creek Trail, and Iron Belle Trail. The township boasts more than 50 miles of trails. Southeast Michigan also boasts some of the best eating around! Whether your interest is in furthering your education, enjoying one of the many regional sporting events, or enjoying the vast outdoors that Michigan has to offer, you’ll be at the center of it here!

AMERICAN BATTERY SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER.