Admissions Advisor

Must be available to work out of  Los Angeles or Orange County Campus.

SUMMARY:
Under direct supervision of the HSE Academy Admissions Team Lead, the HSE Academy Admissions Advisor is responsible for the prospective student entrance process of the HSE program with emphasis on customer service.  Assists with gathering information, pre-screening and pre-qualifying potential students.  Performs routine clerical, office and data entry tasks.  Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of ACC EF - HSE Academy.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

• Recruits and enrolls qualified applicants into the HSE Academy program in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs and other methods as applicable
• Continuously follows-up on all student inquiries from marketing efforts and meets with prospective students related to the course offerings and sets appointments to interview prospective students as appropriate.
• Maintains and establishes accurate and complete network of external contacts, records of all inquiries, appointments, applications, enrollments, and starts as applicable and enters data into Customer Relationship Management software to ensure it is updated/maintained daily to reflect the current day activities.
• Takes and/or returns inquiry calls from potential students interested in obtaining information about the college and its programs of study.  Immediately follows-up on inquiry calls that fail to make appointments or missed scheduled appointments.
• Working with the HSE Coordinators conducts planned phone campaign.  Calls prospective students from lists provided by HSE Coordinator.  Explains the program offered by HSE Academy.  Ensures adequate time for prospective student inquiry and follow-up.  Provides adequate information on phone to encourage prospective students to set up in person appointments.  Encourages prospective students to refer other prospective students.
• Consistently conducts ethical and complete information sessions.  Determines educational level of prospective students.  Answers student questions, offers guidance on programs, alternative programs and admissions process.  Establishes students’ career choice.  Conducts tours for prospective students.
• Assists prospective students with completing enrollment packets.   Verifies and records prospective student information. 
• Develops relationship with Instructors in order to keep current on diverse academic programs offered at the college to better serve prospective students.  Builds rapport with other departments at the college to be better informed of the college’s operations.  Monitors class availability.
• Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University’s Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards.
• Maintains regular and timely attendance, reports to work as scheduled and as required to meet the needs of the College/University and assures time worked and/or time-off is recorded properly.
• Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
• Maintains order, cleanliness and safety at work.
• Performs other duties as assigned.

EDUCATION:

• High School graduate or equivalent required. Associate degree preferred.

KNOWLEDGE/EXPERIENCE:

• Must be Bilingual Spanish (Advanced) 
• Minimum 2 years of experience in a counseling or marketing related environment required.
• Experience with MS Office. 
• Experience with data entry and multi-line phone aptitude. 

Compensation: Minimum $26.89/hr. rate - Maximum $36.30/hr. rate

Salary : $27 - $36