Training & Learning Specialist

What is American Communities?: American Communities is a family-owned real estate company that revitalizes apartment communities and transforms them into homes. Our unique recipe for refreshing properties creates vibrant, comfortable, and excellently managed communities.

What this Position Does: The Training & Learning Specialist is responsible for designing, developing, and facilitating engaging training materials and resources to support team members and management. This role plays a vital part in equipping team members with the knowledge and skills needed to deliver exceptional service and achieve success in their roles. The Training & Learning Specialist also contributes to centralizing operations, fostering continuous learning, and supporting organizational growth.

Training Design And Development

The Day-to-Day Responsibilities This Person will be Overseeing:

• Create and maintain comprehensive course content, including measurable learning objectives, policies, scenarios, simulations, audio scripts, performance evaluations, reference glossaries, training manuals, knowledge assessments, and other training materials.
• Adapt instructional materials for multiple formats, including face-to-face, eLearning, and virtual delivery.
• Use authoring tools like Articulate, Prezi, Canva, and PowerPoint to develop professional and visually engaging training materials.
  
  

Training Delivery

• Facilitate in-person and virtual training sessions, ensuring content is relevant, interactive, and aligned with learning objectives.
• Deliver new hire training programs during the first 90 days of employment, setting up new team members for long-term success.
• Host recurring training sessions to reinforce knowledge and introduce new skills or updates.
  
  

Collaboration And Coordination

• Partner with the Director of Training and Learning, Operations Team, and Subject Matter Experts to identify training needs and create tailored solutions.
• Work closely with the Training Team to seamlessly integrate materials into onboarding and ongoing training programs.
• Facilitate components of the intern and management training programs, fostering leadership development and career growth.
  
  

Technology And Systems Management

• Upload, test, and maintain training content in Grace Hill, the company’s Learning Management System (LMS).
• Plan, coordinate, and deliver refreshers and classroom training as necessary.
  
  

Evaluation And Process Improvement

• Develop engaging training evaluation exercises to assess the effectiveness of content and knowledge transfer.
• Support process improvement and quality assurance initiatives to enhance overall training effectiveness.
• Provide insights and recommendations for the centralization of operations and streamlining processes.
  
  

Travel Requirements

• Travel to company properties as needed to deliver training, onboard new team members, and provide in-person support.
  
  

Qualifications Involved with the Position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Computer Skills and/or Office Equipment Knowledge: To perform this job successfully, an individual should have knowledge of Yardi and RentCafe Database software; Design software; Internet software; and Google Suite knowledge is a plus.

What Education and/or Experience You Will Bring to the Table: Proven experience in training design and facilitation, including virtual and in-person delivery; expertise in instructional design tools such as Articulate, Prezi, Canva, and PowerPoint; strong ability to collaborate with diverse teams and Subject Matter Experts to meet training needs; excellent verbal and written communication skills; familiarity with Learning Management Systems (Grace Hill experience preferred); flexibility to travel as needed to support training programs across various locations.

Communication Skills Involved with the Position: Ability to read, analyze, and build policies, procedures, and company processes. Ability to document processes, business correspondence, and procedure manuals. Ability to train effectively both in person and virtually.

Physical Demands Required: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Corporate Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

American Communities Values: All employees in all positions are expected to always act professionally, including but not limited to treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures. For more details on what professional behaviors are expected, please refer to the Employee handbook and AC policies and procedures.

PI256224832