Quality Assurance Analyst II

The Quality Assurance Analyst II plans and conducts a wide range of quality control tests and analyses to ensure all application products and services meet organizational standards and end-user requirements. This includes performing test planning, test design and test execution. In addition to QA responsibilities, the Analyst also executes various administration and support items.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administration Items

• Provides weekly status reports of ongoing and future projects
• Completes assigned tasks in JIRA.
• Review and approve project plans for assigned projects

Testing Items

• Takes on projects requiring more complex knowledge and experience including basic test script writing.
• Analyzes and reviews requirements and technical work products.
• Defines test plan and results and documents them in qTest.
• Designs test scenarios, scripts and data and executes manual or automated scripts.
• Validates test results and records and researches defects.
• Prioritizes, defines and manages defect reporting and resolution.
• Manages defect reporting and resolution.
• Coordinates and plans test.
• Able to handle testing projects with minimal supervision
• Leads test planning efforts on assigned team
• Utilizes qTest and qTest eXplorer to create tests, execute them and log defects

Support Items

• Assists user departments with medium level problems and questions related to assigned projects
• May assist with other QA department responsibilities
• Will assist with resolution/retesting of production issues
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: 0

General Description of Indirect Reports (2 and 3-downs): 0

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in Business or Finance or related field of study; plus a minimum of 2 years of related experience; or equivalent combination of education and/or experience.
• Insurance Industry experience working with annuity principles and products along with related federal and state laws.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service orientation.
• Effective verbal and written communication skills with the ability to effectively present information and respond to questions.
• Mathematical skills and strong attention to detail.
• Ability to analyze and synthesize complex information.
• Proficient in the use of Microsoft applications and other software such as LifePRO.

• Good business acumen with the ability to understand business implications of work.
• Ability to work effectively in team environment.
• Takes initiative with ability to follow-through.
• Ability to be professional and adaptable in a wide variety of situations.
• Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.

• Strong problem-solving skills with the ability to define problems, collect data, establish facts and draw valid conclusions in a timely manner on problems that deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

No travel is required for this position.

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This description covers the major purpose and essential functions of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Employees may receive other job-related instructions and be required to perform other job-related work requested by their manager. All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.