Instructional Designer

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Instructional Designer/Developer within the Global Regulatory/Required Learning (GRL) team will focus on developing enterprise learning solutions in partnership with global stakeholders and external design vendors. Responsibilities of this role include, but are not limited to; performing analysis, design, development, implementation, and evaluation of learning solutions related to enterprise regulatory business needs. 

Job Responsibilities

• Use instructional design principles and methodologies (ADDIE, SAM, AGILE Models) to design, storyboard, develop, and implement enterprise eLearning courses to support financial institution and bank holding company regulations, laws, and American Express policies.
• Design course content elements aligning with American Express branding guidelines, including graphics and audio and video. Collaborate with global Subject Matter Experts (SMEs), business partners, key stakeholders and external resource vendors to develop best-in-class learning content.
• Develop and implement translations, as required, using third-party software or translation vendor.  
• Manage projects to ensure they progress on schedule and are completed by established deadlines.
• Support regulatory audit requests as pertains to GRL program, processes, and/or procedures as appropriate.
• Develop learning resources such as PowerPoint decks, handbooks, manuals, and job aids to support program governance and/or enterprise learning initiatives.
• Proactively identify process improvement opportunities and implement innovative solutions.
• Participate in the development, implementation, and evaluation of learner assessment activities.
• Analyze course assessment results and course feedback to formulate and present recommendations for course and program improvement to key stakeholders.
• Perform course management tasks within the enterprise Learning Management System.
• Perform other duties and support other team members as appropriate.

Required Qualifications

• Minimum three or more years in an Instructional Design role using rapid development tools, including but not limited to: Captivate and Articulate 360 (Storyline).
• Fluency programming with variables and functions (Advanced Actions preferred).
• Proficient in Microsoft Office Suite as well as Adobe Acrobat.
• Must possess an understanding of instructional design and learning methodologies and principles including course design, development, implementation, and evaluations.
• Must have experience developing/programming learning materials, e.g., web-based, instructor led, virtual learning, and knowledge assessments to support colleague learning outcomes.
• Must have proven experience performing project management activities (management of project SMEs, content, timeline, and budget, as appropriate).
• Must be results oriented and be able to organize and independently manage various projects simultaneously.
• Must possess the ability to effectively communicate and present data analysis, research findings, projects, and recommendations to enhance the enterprise learning program.
• Must demonstrate strong attention to detail and quality.
• Must demonstrate strong and effective leadership skills, as well as the ability to operate comfortably within a complex culture and a global environment.
• Ability to work effectively with heavy workloads, under tight deadlines and changing priorities.
• Self-motivated working in a strong virtual team environment.

Preferred Qualifications

• Experience working with object-oriented programming (HTML, XML, JavaScript, Cascading Style Sheets, etc.).
• Ability to code communication between the course and the LMS beyond the standard functions in Captivate or Storyline.
• Experience with SCORM 2004, 1.2 and AICC requirements.
• Graphic creation expertise with tools such as Photoshop, Illustrator and Snagit.
• Expertise with audio and video editing tools such as Audition, Premiere, or After Effects.  
• Accessibility 508/ADA knowledge and experience.
• Administration experience with Learning Management Systems (LMS) platforms– Cornerstone experience.

Education Requirements

• Minimum 3 years of experience in an instructional design and programming role OR
• BS or Masters in Instructional Design, Instructional Technology, Adult Education, or related degree.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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