Manager Digital Product Management

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

Manager Digital Product Management – Global Accounts Receivable

It takes exceptional people to create exceptional products. 

We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further. 

Focus: 

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities. 

The Global AR Software Product Management team is looking for a talented and driven software Product Manager to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets.  The primary focus area for this role will be the Global AR Big Data Platform. 

How will you make an impact in this role? 

As a key link in the product development process no two days here will be the same, but there are some things you can count on doing: 

• Work with customers, key stakeholders, and partners to define a product vision and roadmap 

• Understand and apply new trends and competitive best practices into product roadmap and requirements 

• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria. 

• Work closely with the design and technology teams to develop, test and deliver defined capabilities 

• Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement. 

• Partner with international AR peers to drive capability globalization and market adoption of platform capabilities where appropriate. 

• Support development of appropriate tracking and reporting to determine product performance 

• Enable analytics drive decision making. Produce ROI analyses and optimization recommendations for roadmap. 

• Review existing products and workflows for modernization opportunities. 

• Champion, support and implement agile principles. 

Minimum Qualifications 

• Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline. 

Experience/Competencies 

  7 years experience in Software Product Management, Business Analysis or Product Ownership. 

• Experience building/using Big Data, Analytics and AI products. 

• Knowledge of Bank Accounts Receivable, Credit, Lending or Payment Products is preferable 

• Experience with BDD, scaled agile, and scrum software development methodologies. 

• Familiarity with one or more programming languages and software integration patterns preferred. 

• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality. 

• Can decompose abstract information into meaningful and detailed business features and user stories. 

• Ability to separate technology requirements and constraints from core business value. 

• Problem solving, organizational and analytical skills. 

• Ability to research and analyse data to use in decision making. 

• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally. 

• Strong written & verbal communication. 

• Project management skills; ability to prioritize and complete tasks.  

• Ability to manage scope against team capacity. 

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. 

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Salary : $90,000 - $165,000