Senior Manager-Partner Oversight

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

What impact will you make in this role?

The Senior Manager-Partner Oversight position is a unique and exciting opportunity to work with external acquiring partners and internal stakeholders to ensure partner adherence to program requirements. This role’s primary responsibility is executing Partner Oversight Engagements for Third Party Partners in support of the organization’s strategic initiatives, compliance, legal, risk and business partner needs, and keeping pace with industry practices while working with colleagues across the Global Acquisition Program Governance organization (policy, controls, technical capabilities, and enablement), Risk, Compliance, MIS Reporting, Partner Manager/Client Management teams, and the General Counsel's Office to develop and execute oversight programs that support key strategies, goals and objectives for the U.S. Small Merchants organization. 

Roles and Responsibilities:

• Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement
  
• Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence
  
• Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements
  
• Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)
  
• Serve as internal consultant and subject matter expert on the external partner acquisition programs
  
• Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts
  
• Secure alignment from internal stakeholders on an ongoing basis; and
  
• Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews
  

Minimum Qualifications

• Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements.
  
• Significant experience in the payments industry. Knowledge of the merchant business preferred.
  
• Excellent oral and written communication skills
  
• Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies.
  
• Oversight management experience is strongly preferred.
  
• Ability to provide leadership and influence at various levels, strong collaborating and influencing skills, and an ability to work with complex Enterprise initiatives.
  
• Ability to work effectively in a matrix-managed environment.
  
• Excellent analytical skills demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.
  
• Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change.
  
• Knowledge of industry best practices, including expertise in Debit
  

Salary Range: $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
  
• Bonus incentives 
  
• 6% Company Match on retirement savings plan 
  
• Free financial coaching and financial well-being support 
  
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
  
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  
• Free and confidential counseling support through our Healthy Minds program 
  
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.