What are the responsibilities and job description for the Patient Service Representative position at American Family Care Hamilton?
Benefits/Perks
Health/Dental/Vision, Paid Time Off, 401K Match and much more!
Company Overview
American Family Care (AFC) is one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
- Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
- Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
- Register patients, update patient records, verify insurance accurately and timely, and check patients out
- Determine, collect, and process patient payments and address collection and billing issues
- Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
- Balance daily patient charges (cash, check, credit cards) against system reports
- Complete closing procedures by preparing closing documentation and submitting required reports
- Complete cash control procedures and secure financial assets
- Maintain complete and accurate documentation
- Other duties and responsibilities as assigned
Qualifications
- Prefer a minimum of 1 year of experience in a medical office setting
- Understanding of HIPAA, OSHA, and universal precaution concepts
- Graduated from, enrolled, in, or interested in pursuing healthcare training preferred
- Excellent Customer Service Skills
- Must be proficient in the use of computer software as our clinic is mostly electronic with minimal paper use.
- Warm, friendly attitude with excellent patient interaction skills
- Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
- Well-groomed appearance.
- Clear and articulate phone mannerisms.
Salary - Commensurate with experience
Patient Service Representative
Hunterdon Health -
Lambertville, NJ
