What are the responsibilities and job description for the Customer Pickup Clerk position at American Furniture Warehouse?
The Customer Pickup Clerk plays a critical customer service role by providing customers with fast, friendly, and accurate service. The Customer Check-In Associate will verify customer identification upon check in, explain AFW pickup policies and procedures to the customer, enter the customers information into our database and verify the order is correct and ready to be picked, assign the customer a pickup pager, and assist with any customer issues that may arise.
Job Requirements
- Adhere to the AFW asset protection policies and identify and prevent fraud.
- Verify customer identification against receipts.
- Professional Appearance.
- Knowledge of our company values of accountability, honesty and safety for our employees and customers.
- Positive attitude with strong inter-personal skills.
- Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
- Ability to apply technology up to and including ipads, storis, excel and windows.
Qualifications
- Commitment to AFW’s safety policies and procedures and ability to promote awareness.
- Takes ownership for enhancing the customer experience.
- Check stock to ensure merchandise is ready to be picked up.
- Able to be cross trained in the Front Office and Customer Return positions.
- Addresses customer complaints and resolves problems as needed.
- Leverages technology in order to facilitate the customer experience.
- Completes customer check in procedures accurately and efficiently.
- Educates customers on the check in and pick up procedures.
- Assists in resolving basic customer issues.
- Basic reading, arithmetic, writing and oral communication skills.
- Responding to public address system announcements.
- Identifying and reading reports, tickets and UPC labels.
- Requires recognizing, identifying and using merchandise and necessary reports.
Physical Requirements
- Long periods of sitting and standing.
- Exposure to concrete Flooring
- Exposure to fluorescent lighting.
- Requires constant use of arms, hands, fingers, eyes, legs, and back
- The Customer Pickup Clerk position requires lifting, gripping, bending, kneeling, stooping and moving for 8 hours or more daily.
- Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).
A pre-employment drug screen and pre-employment background check must be passed upon job offer.
American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
