What are the responsibilities and job description for the Golf Shop Assistant - National City position at American Golf Corporation?
Job Summary
Serves members and guests by providing customer service in the pro shop
Essential Duties and Responsibilities include the following:
- Checks members or guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with American Golf standards
- Utilizes tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
- Maintains the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise
- Assists Merchandiser with display of new merchandise (steam, ticket, fold, display)
- Vacuums the shop each day and as needed
- Follows corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day
Additional Responsibilities:
- Maintains a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment
- Ensures service continuity in the pro shop by maintaining a flexible work schedule
- Implements and supports all American Golf initiatives and programs as requested by management
- Other duties may be assigned by management
- Basic math skills, the ability to write and communicate clearly required
- Experience handling customer service issues, cash and credit card transactions
- Positive enthusiastic demeanor
- Excellent customer service orientation and a focus on customer satisfaction is required
Physical Requirements and Working Conditions:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee may be required to sit, stand, walk, hear, talk, read, balance, use hands, use fingers, reach, stoop, kneel, crouch, crawl, push or pull. The employee must be able to lift or move objects weighing up to 25 pounds. The noise level in the work environment is usually moderate.
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