What are the responsibilities and job description for the Service Manager - Syracuse position at American Implement?
American Implement is seeking a
Service Manager
for our dealership in Syracuse, Kansas.
A Service Manager is an integral part of the aftermarket team and must have communication and organizational skills while also being business savvy and maintaining a strong customer focus. This position reports to the Location Manager and Director of Service. Candidate must be able to pass a pre-employment drug screen and have a clean motor vehicle record. EOE.
POSITION SUMMARY:
American Implement is seeking a motivated leader to head the service department. This individual must have strong interpersonal skills, ability to multi-task and continuously build and grow a loyal customer base while building the skill-sets, productivity and efficiency of the service department. In this role, one will oversee the operations of the service department by actively managing work orders, service calls, inspections, warranty work, product improvement programs as well as developing technicians to provide the highest standards of customer service. To be successful, the Service Manager will implement and follow various processes, collaborate with others, recruit and build talent internally, and execute a marketing plan while encouraging teamwork throughout the dealership. This position supervises Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, Foremen, and Service Admin Personnel.
COMPENSATION:
Total earning potential will vary depending on your department's success and the overall performance of your location.
- This is a full-time exempt position
- Base wage plus eligible for quarterly incentive
- Cell phone allowance
- Relocation assistance may be offered based on geographical location
BENEFITS:
- Paid Vacation, Sick, Holiday & Parental Leave
- 401(k) plus match
- Employer-paid Health Insurance for employee
- Optional Dependent Health
- Employer-paid Life AD&D Insurance for employee
- Optional Voluntary Life AD&D Insurance for employee & dependents
- Employer-paid Short-term Disability
- Optional Dental & Vision
- Optional MASA Medical Transport Solutions
- Optional AFLAC Supplemental Insurance
- Employee Assistance Program (EAP)
- Credit Union
- And more...
ESSENTIAL JOB FUNCTIONS:
- Maintain effective service department processes to ensure internal and external customer satisfaction.
- Develop and implement a system to prioritize scheduling service work.
- Recruit, hire, develop and retain qualified service personnel.
- Create an annual budget and service department goals in alignment with the organization’s financial and operational objectives.
- Execute service department marketing plan and monitor service department goals to ensure marketing plan objectives are met.
- Comply with all safety rules and regulations.
QUALIFICATIONS:
- 3 years' experience in service department operations.
- Strong technical background with heavy equipment required.
- Experience in supervision and management.
- Familiar with John Deere and competitive products.
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Proficient computer skills.
- Basic understanding of financial principles related to Service Department operations.
- Experience using Service ADVISORTM or other computer based diagnostic repair tools is preferred.
PHYSICAL REQUIREMENTS:
Extended periods of sitting, standing, walking, bending, reaching overhead, must be able to regularly lift 50 lbs. without assistance, driving a vehicle, extensive hours on a computer, hearing normal tones, and seeing. American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.
American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.
Extended periods of sitting, standing, walking, bending, reaching overhead, must be able to regularly lift 50 lbs. without assistance, driving a vehicle, extensive hours on a computer, hearing normal tones, and seeing. American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.
American Implement reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract implied or otherwise. The employment relationship remains “at will.” The aforementioned job requirements are subject to reasonably accommodate qualified disabled individuals.
SALES ASSOCIATE in SYRACUSE, KS S11918
Dollar General -
SYRACUSE, KS
