What are the responsibilities and job description for the Insurance Support Specialist position at American Income Life AO - Abimbola Balogun?
We are looking for an Insurance Support Specialist to join our dedicated team! Join AO Globe Life, a leader in the life insurance industry, as we strive to provide exceptional service and innovative solutions to our clients. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are handled efficiently and effectively. As a remote team member, you will collaborate with colleagues to deliver outstanding service that meets and exceeds our clients' expectations. Key Responsibilities Customer Support : Provide friendly and professional assistance through various channels such as phone, email, and live chat. Address customer inquiries and troubleshoot issues with precision. Product Knowledge : Develop a thorough understanding of our insurance products and services to provide accurate information and effective solutions. Problem-Solving : Identify and resolve both technical and non-technical issues, escalating complex problems as needed. Documentation : Maintain detailed records of customer interactions and solutions to help improve our processes. Team Collaboration : Work closely with remote colleagues and other departments to ensure seamless service delivery. Feedback Collection : Gather customer feedback to inform product improvements and enhance service quality. Required Qualifications Communication Skills : Excellent written and verbal communication abilities. Analytical Skills : Strong problem-solving skills with the ability to troubleshoot independently. Technical Proficiency : Familiarity with customer support software and remote work technologies. Self-Motivation : Ability to work independently in a remote environment while managing time effectively. Experience : Previous experience in customer support or a related field is preferred. What We Offer Remote Flexibility : Enjoy the convenience of working from home while being part of a supportive team. Competitive Pay : Earn a salary starting from $70K and upward, with opportunities for bonuses based on performance. Career Advancement : Access to training programs designed for professional growth within the insurance sector. Travel Opportunities : Participate in company-sponsored trips for team-building and recognition events. Inclusive Culture : Join a diverse team that values every member's contributions. Are you ready to take your career in insurance to the next level? Apply now to become an integral part of AO Globe Life's mission to provide outstanding service! Don’t miss this chance—apply today and embark on a fulfilling career journey with us! Powered by JazzHR
Salary : $70,000