Hospitality Manager

FLSA Status: Exempt

Summary:

American Institute for Economic Research educates Americans on the value of personal freedom, free enterprise, property rights, limited government and sound money. AIER’s ongoing scientific research demonstrates the importance of these principles in advancing peace, prosperity and human progress.

The primary goal for all AIER programs is to facilitate the dissemination of economic research and engage everyday people in the ideas relating to the mission. These programs occur both on AIER's campus and at various local groups and conferences. The secondary purpose of these programs is to generate meaningful feedback to improve research and develop dynamic educational content.

The Hospitality Manager, working closely with facilities and the programs departments, is responsible for the planning, coordination, and logistics needed to ensure every employee, visiting fellow, intern, attendee, or visitor has the most positive, productive and valuable experience at AIER.  The Hospitality Manager develops processes and procedures that ensure the efficient and cost-effective running of on-campus housing and the office; makes recommendations to management regarding procedural changes; and ensures that day-to-day operations align with organizational objectives.

Our ideal candidate is independent, enjoys helping others, possesses a passion for project management, hospitality, logistics, and has a personal dedication to AIER’s mission.

Location: Great Barrington, MA / Opportunity for on-campus housing

Essential Duties and Responsibilities:

• Works closely with program, research, and human resources staff to onboard new employees, interns, and temporary visiting researchers;
• Receives guests and oversees visitor experience on campus. Creates and develops systems and processes that consistently deliver a premium experience at AIER;
• Oversees housekeeping services and staff to ensure rooms are properly prepped for guests, ensures all special needs/requests of guests are fulfilled;
• Confirms transportation to campus;
• Assists the facilities team in purchasing Stone House supplies and office supplies keeping within budgeted parameters;
• Airport shuttle for visitors, staff, and interns
• Oversees various service contracts regarding office supplies and office equipment maintenance;
• Works closely with programs, development, and facilities staff to secure vendors for on-campus events;
• Assists staff, visiting researchers, and interns with administrative needs;
• Provides transportation shuttles to and from the campus;
• Supports executive staff in planning meetings and related communication;
• Other duties as assigned.

Qualifications and Skills

• 3 years of office administration experience;
• 3 years of hospitality service related experience
• Commitment to customer satisfaction, knowledgeable of safety/hygiene issues;
• Strong competencies: attendee experience focus, accountability for results, team effectiveness;
• Strong time management and multi-tasking skills, flexibility and professional confidence;
• Strong project management and decision-making skills;
• Must be self-motivated, highly organized, articulate and possess excellent verbal and written communications skills;
• Ability to see the big picture as well as have a strong attention to detail;
• Possess a strong teamwork ethic; must have the ability to work both independently and as part of a larger team;
• Ability to track and reconcile expenses;
• Motivated, positive, and results-oriented;
• Ability to work effectively under pressure and efficiently on multiple projects across a broad range of constituencies;
• Flexible work schedules, including evening and weekend work during events;
• Excellent computer skills: familiar with Microsoft Office suite, email marketing services, and document management;
• Ability to maintain professional discretion when dealing with private or sensitive information.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an em­ployee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to lift and transport program materials (up to 20 pounds) within the office environment as well as to event sites; remain in a stationary position for extended periods of time; frequently move around the office and between offices and housing units; frequently operate a computer and computer printer; frequently adjust focus for close vision work. The employee must be able to communicate both in writing and orally to various audiences, in person, by telephone and video.