Student Success Advisor

About American International College:

is a private, coeducational institution of higher education located on an 88 acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 888,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 2200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career-focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

Job Description:

• Advise students holistically to support their personal, educational, and professional development and make good judgments based on individual circumstances while maintaining equity, objectivity, and consistency.

• Maintain a student case load to advise on academic-advising matters, including course selection, degree plans, transfer credits, course registration including overloads and underloads, and actively respond to referrals for students of concern.

• Create individualized communication to apprise students of semester mileposts (midterm grades, pre-registration, etc.) and end of semester status, relating to Dean's List, probation and dismissal, after review of grades.

• Participate in campus-wide retention initiatives with registration and recruit-back, admission's open houses, orientations, and other recruitment efforts. This includes evening and weekend work.

• Teach 1 APEX course per semester working collaboratively with Director of AIC's Plan for Excellence (APEX).

• Create responsive programming by addressing unique populations such as transfer students, first generation, and students on academic warning or probation within your caseload.

• Collaborate regularly with faculty and division chairs, admissions, student affairs and residence life. Be familiar with policies and procedures that affect advisees in the offices of the Registrar, Financial Aid, and Student Accounts.

• Other duties as assigned.

Requirements:

• Required Degree(s): Master's degree in a relevant field.

• Required Field of Expertise: Experience in student affairs, student services, counseling or professional academic advising or any equivalent combination of education, training, and experience.

• Preferred Field of Expertise: Experience in higher education academic advisement.

Knowledge/Skills/Abilities

• Experience and thorough knowledge of holistic academic advising and counseling techniques.

• Demonstrated skills and abilities in problem solving and conflict resolution with the ability to exercise sound judgement, tact, cultural sensitivity, and diplomacy. Excellent skills in evaluating academic data and academic records, making analytical decisions, and determining course of action within established policies and guidelines as appropriate.

• Excellent personal and interpersonal skills with the demonstrated ability to communicate in a professional manner, meaningfully and effectively, both in written and oral form, to students, faculty, staff, and parents. Demonstrated skill in working independently and exercising sound judgment, tact, and diplomacy in dealing with a diverse population.

• Demonstrated ability to independently analyze, interpret, apply and explain a variety of broadly defined college, departmental and campus academic policies and procedures including course articulation.

• Demonstrated skill in using standard office computer technology for word processing, email and student tracking and monitoring systems (including MS office applications, internet technology and web based systems); willingness and ability to update and maintain those skills as required.

Additional Information:

Work Schedule

This is a full-time, exempt level, benefit eligible position. Normal office hours are 8:30 am - 4:30 pm, flexible to the needs of the department. Occasional night and weekend work required.

AIC reserves the right to fill this position at a level above or below the level included in this posting.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

With limited exceptions, all AIC employees are required to receive the COVID-19 vaccination. See the complete policy by clicking .

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

• Brief cover letter
• Current resume
• Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.