What are the responsibilities and job description for the Customer Care Representative position at American Pest Management?
Customer Care Representative
World Pest Control (a Rentokil Terminix Company), is a family owned, full- service pest control company providing superior service to our clients over 80 years. We are proud members of the National Pest Management Association and the Kansas Pest Control Association. We are among only 3% of pest management companies in the U.S. to be Quality Pro certified. We have multiple Kansas Master Technicians and Associate Certified Entomologists ready to serve our clients. In other words, being a technician with American Pest Management will provide you with an opportunity to work for the best!
What is expected from our Customer Care Representatives?
Our CCR’s are the “Front Line” of our business. Our CCR’s are the primary point of contact for many of our clients and potential clients. Your ability to provide an exemplary level of service to our clients and potential clients when they contact us for their pest control needs will help to establish yourself and American Pest Management as the premier pest control company in our service area.
So what does a CCR do on an average day?
Once you have completed your “World Class” training you will begin to handle incoming phone calls from the public. You will schedule appointments for the technicians on your team, answer basic questions concerning our pest management programs, coordinate between the other CCR’s and office staff to keep the Company running smoothly. You will be responsible for entering account notes and making sure customer’s accounts are current. You will assist our field technicians in setting up follow-up appointments, and you will assist the office manager with various other office related tasks. You will be equipped through your training to quickly identify the needs of our clients and direct them to the appropriate person for answers. You will have the opportunity to offer products and services to our clients over the phone that will provide you with the chance to earn a bonus on top or your excellent regular earnings! You will be responsible for meeting or exceeding certain goals that pertain to the position such as maintaining a 98.5% monthly call list completion rate.
Every day will find you doing at least some of the following:
- Greeting customers in a friendly manner by phone and assisting with their needs.
- Identifying needs of our clients and providing them with solutions or directing them to the appropriate department in a timely fashion.
- Scheduling appointments for our Service Technicians in an efficient manner.
- Other duties as assigned.
What do I need to succeed?
- Prior Customer Service experience preferred, but not required.
- You must possess basic computer skills.
- You must be able to apply the knowledge learned through training to assist our clients by providing World Class Customer Care.
- You must pass a pre-employment drug screen and background check.
But to truly excel at this career you must…
- Be personable and enjoy interacting with people.
- Have a strong work ethic.
- Be able to communicate with people on a one-to-one basis and in small groups.
- Have a working knowledge of Microsoft Office software.
- Be detail oriented.
- Be able to multi-task.
- Have a passion to provide exemplary service to all of our clients.
Is World Pest Control right for you?
We offer many benefits to our Customer Service Representatives. If the following sounds appealing to you then your next career starts with World!
- Comprehensive training and required licensing, paid by the company.
- Highly competitive compensation – based on experience.
- Flexible lunch schedules.
- Opportunities for advancement and career growth – including paths into management level roles.
- Medical, dental and vision coverage.
- Simple IRA with 3% company match.
- Paid time off
- Paid holidays
- Multiple opportunities for bonuses throughout the year
- A strong family culture which rewards success
Disclaimer
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
World Pest Control is a Drug-Free Workplace Offering Equal Employment Opportunities. Applications are received and employees are hired without regard to race, color, sex, religion, age, genetic information, national origin, disability, veteran's status, citizenship status, or any other protected classes under state, local, or country regulations. The receipt of this application does not mean that job openings exist and does not obligate us in any way. We appreciate your interest in our organization.
Salary : $16 - $18
