What are the responsibilities and job description for the Receptionist - Pocono Mountain Harley-Davidson position at American Road Group?
RECEPTIONIST @ HARLEY-DAVIDSON
American Road Group is seeking a Front Desk Receptionist at Pocono Mountain Harley-Davidson in Tannersville, PA! This is a full time position- open availability and Saturdays are required.
Summary Description
Serve as Front Desk Receptionist greeting Harley-Davidson customers, visitors, and vendors entering the dealership. Provide first-class customer service and ensure customer satisfaction to both internal and external customers.
Major Duties and Responsibilities
- Act with professionalism and determine the needs of customers and vendors, directing them to the proper person and/or office.
- Greet customers immediately, in a courteous and friendly manner and provide them with accurate directions to their destination.
- Treat all visitors, clients, and staff with courtesy, sensitivity and respect.
- Answer telephone calls and take messages as needed and respond to routine inquiries using customer-oriented etiquette.
- Receive all incoming mail from postal system, courier services and other deliveries and process all outgoing U.S. mail.
- Send and receive faxes, distribute mail to proper mailboxes.
- Support other departments as needed.
- All other responsibilities as assigned.
Qualifications and Job Requirements
- High school diploma or equivalent required.
- Excellent computer skills including MS Office, internet, and email use.
- Excellent communication skills
- Ability to handle multiple tasks in a fast-paced environment.
- Ability to identify problem issues and determine the appropriate course of action and redirection within department guidelines required to resolve issues.
- Detail oriented and highly organized with good judgement and objectivity.
- Must be able to bend, stoop, crouch, reach, and lift up to 50lbs. Must be able to remain in a stationary position 50% of the time.
- Must be flexible in schedule- evenings and weekends required.
Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!