What are the responsibilities and job description for the Retail Branch manager position at Americana Community Bank?
Join Our Team at Americana Community Bank
Are you a seasoned leader with a passion for driving operational excellence and delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a meaningful impact on both the success of the branch and the satisfaction of our customers? If so, we're looking for a dedicated Retail Branch Manager to lead our team and ensure the continued success of our Chanhassen Branch.
What We Are Looking For:
As a Retail Branch Manager at Americana Community Bank, you'll play a pivotal role in driving branch performance and operational excellence. Your key responsibilities will include:
Branch Performance and Operational Excellence:
- Overseeing day-to-day branch operations, including facility management, to ensure operational efficiency, service standards alignment, and regulatory compliance.
- Maintaining a conducive banking environment and ensuring smooth operational flow to enhance customer satisfaction and streamline processes.
Customer Experience and Relationship Management:
- Leading efforts to deliver exceptional customer service and foster loyalty among our customers.
- Proactively addressing service challenges and ensuring the branch staff is responsive to customer needs to drive customer satisfaction and retention.
Security, Fraud Prevention, and Compliance:
- Managing physical security measures and overseeing fraud prevention efforts to safeguard the bank and its customers.
- Ensuring branch compliance with audit procedures by implementing and monitoring security protocols and conducting regular compliance checks.
- Providing training to staff in fraud awareness and prevention techniques to mitigate risks effectively.
Sales Support and Service Referral:
- Actively supporting sales objectives by identifying opportunities for promoting products and services and referring customers to appropriate bank services.
- Driving business growth by leveraging your expertise to meet customer needs and enhance their financial well-being.
Who You Are:
The ideal candidate will possess:
- Previous experience in a leadership role within the banking industry, with a strong focus on branch operations and customer service.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire your team to achieve goals and deliver results.
- A proactive and customer-centric approach, with a genuine commitment to delivering exceptional service and building lasting relationships.
- A strong understanding of security, fraud prevention, and compliance requirements, with the ability to effectively manage risk and ensure regulatory compliance.
At Americana Community Bank, we're committed to fostering a supportive and collaborative work environment where every team member has the opportunity to grow and succeed. Join us in our mission to empower individuals and businesses to achieve their financial goals while making a positive impact on the communities we serve.
Together, let's build a future where operational excellence, customer satisfaction, and community engagement are at the heart of everything we do. Join Americana Community Bank today!
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Sleepy Eye, MN 56085 (Required)
Ability to Relocate:
- Sleepy Eye, MN 56085: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $65,000