What are the responsibilities and job description for the Customer Service Representative position at Americas Got Soccer?
Job Title: Customer Service Representative - In Person, Full Time
Job Description:
We are seeking an amiable and detail-oriented Customer Service Representative to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.
Responsibilities:
1. Customer Communication:
- Greet everyone as they are entering or exiting the facility.
- Answer phone calls/return voicemails promptly
- Reply to emails and SMS messages from customers and potential customers in a timely manner.
2. Processing Transactions/Resolving Inquiries and Issues:
- Accurately process card transactions.
- Resolve any transaction/account issues.
- Respond to any in person inquiries/questions.
- Follow up on action items and ensure completion.
3. Promote Programs and Events:
- Promote programs and upcoming events using knowledge of the business and in person marketing skills.
- If needed/interested, attend events to assist with promoting AGS!
4. Maintain the Facility:
- Keep the front desk area neat and tidy.
- Organize and maintain displays of flyers, trifolds, and other marketing materials.
5. Other:
- Manage inventory and ensure accurate tracking and stock levels.
- Ensure all customer service technology functions properly and alert management of technical issues.
Requirements:
- High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
- Proven experience in administrative roles, preferably in customer service or operations department.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to work independently and meet deadlines.
- Excellent communication and interpersonal skills.
If you are a proactive and detail-oriented individual with a passion for customer service we would love to hear from you.
FULL TIME - 40 hours per week, in person
Day Shift, Evening Shift, Weekend Shift
IMPORTANT - How to apply:
- We require: a cover letter, resume and the completion of both surveys at the following link to be considered.
- https://go.cultureindex.com/s/mG6s4qaD6d
- https://www.ondemandassessment.com/link/index/JB-G501O0OS9?u=1151123
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Application Question(s):
- What zip code do you live in?
- Do you have access to a car?
- Have you completed our mandatory culture index survey here: https://go.cultureindex.com/s/mG6s4qaD6d
- Please write 2-3 sentences about why you would you are interested in this job and skills you possess that make you a great candidate.
- Have you completed our mandatory criteria corp survey here: https://www.ondemandassessment.com/link/index/JB-G501O0OS9?u=1151123
Work Location: In person
Salary : $40,000 - $50,000