What are the responsibilities and job description for the Agent Services Representative position at Americo Financial Life and Annuity?
Agent Services Representative
Job Summary:
Americo is seeking a full-time Agent Service Representative to join our team. This position provides a single contact point for Agents/IMO’s who have questions or need assistance in facilitating business processes related to Product Knowledge, System Support, Licensing and Contracting, Commissions, Agent Debt, New Business or Underwriting. Contact Center Associates will facilitate tasks and communication across departments to ensure that agent’s needs and expected service levels are being met.
Key Responsibilities:
- Assisting Agents/Independent Marketing Organizations with phone inquiries and the facilitation of items related to Licensing, New Business and Commissions/Debt.
- Assisting Agents/ Independent Marketing Organizations with email requests for information or assistance.
- Facilitating tasks/communication across departments to ensure the agents needs and expected service level commitments are being met.
- Provide sales assistance including product and system information, running illustrations, placing orders and completing applications.
- Make proactive calls to new/existing agents to persuade them to sell Americo.
Knowledge, Skills and Abilities:
- Full knowledge of insurance contracts and insurance philosophy
- Excellent written and verbal communication with a strong desire to interact with others via phone.
- Typing speed of 35 wpm. Ability to quickly document files and move to next item.
- Detail oriented with a strong sense of urgency. Able to build rapport while facilitating speedy resolution.
- Courteous and patient; positive attitude even when situation is unpleasant. Strong customer service focus.
- Ability to operate in a high energy, ever changing environment with minimal assistance and direction.
- Excellent phone voice, grammar and a strong desire to help people. Ability to work well with others at various levels within the organization.
- Independent problem solving abilities. Desire and ability to take ownership of situation and resolve problems.
- Looking for both bilingual and non bilingual candidates
Americo: We’re in this for life!
The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!
What you’ll love about working at Americo:
Compensation: You’ll feel valued with our competitive pay and robust bonus program that’s offered to all associates.
Learning and development: We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.
Work-life balance: We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires earn over 4 weeks of paid time off annually, plus 11 paid company holidays! We also support new parents with a generous new child leave program, along with paid STD and LTD.
Health and well-being: We commit to your health and well-being and are proud to offer comprehensive health and life insurance options including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more.
Future planning: Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.
Giving back: We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.
The fun stuff: Americo participates in Kansas City Corporate Challenge, and it’s a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other’s company.
Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you’ll receive complimentary paid parking near our Americo offices – downtown parking is a premium, but we’ve got you covered.
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