Patient Flow Specialist (28597)

Ameripro Health EMS is looking for a Patient Flow Specialist to serve as the primary coordination point for all transport requests within an assigned partner facility. This role supports AmeriPro EMS operations by ensuring timely, accurate scheduling and smooth movement of patients. Success in this position requires strong communication skills, attention to detail, and the ability to work effectively in a fastpaced environment while representing AmeriPro EMS with professionalism. 

Key Responsibilities: 

• Deliver excellent customer service to facility partners, patients, and AmeriPro teams during all interactions. 

• Coordinate and schedule outgoing transports using AmeriPro systems and facility tools. 

• Partner with case management, nursing, and facility leadership to oversee each transport from request through departure. 

• Prepare and verify all required documentation, data, and patient belongings for seamless transport. 

• Monitor and communicate transport status updates clearly and promptly, including any changes. 

• Participate in facility and internal meetings to review transport activity and address workflow or logistical needs. 

• Maintain accurate entries within the ComputerAided Dispatch (CAD) system, including insurance verification. 

• Follow AmeriPro EMS policies and procedures while contributing positively to a collaborative team environment. 

Why Choose AmeriPro?

At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters: saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence!

Equal Opportunity Employer Statement

It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.

AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation.

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Compensation and Benefits 

•  Competitive compensation 

•  Paid Time Off starting at 2 weeks; increases with tenure. 

•  Expansive Benefits package includes Medical, Dental, Vision, Voluntary Short-term Disability, Life, Accident and Critical Illness, Hospital Indemnity. 

•  Employer-paid Basic Life and AD&D 

•  401(k) Employer Match 50% up to first 6% of Eligible Compensation 

•  Paid uniforms 

•  Tuition reimbursement 

•  Employee assistance programs (EAP) 

•  Employer $600 contribution to HSA with an HDHP 

Minimum Qualifications/Education/Skills:

• High school diploma or GED required.

• Able to work independently.

• High level computer skills.

• Excellent interpersonal skills.

• Customer Service oriented.

• Team Success Oriented.

• 6 months’ experience in customer service or other direct customer contact work preferred.

• 6 months’ call center experience in a fast-paced work environment preferred.

• Fast typing with experience in data entry.

Physical Requirements

The employee is regularly required to use hands, fingers, and reach with hands and arms; must be able to talk and hear. The employee frequently is required to stand and walk. The employee is required to sit for extended periods; climb or balance; stoop, kneel, or crouch. The employee may often lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment: 

Most work will be performed in the assigned facility and or other office areas. An open cubical type of office environment may be used, frequent interruptions, work pressure and irregularities in the work schedule are expected. Employees are continuously faced with several projects considered to be high priority. Employees are subject to continually changing deadlines. While performing the duties of this job, the employee may occasionally be required to travel and attend both regular and unscheduled meetings, some of which take place outside of regular working hours.