What are the responsibilities and job description for the HELP DESK SPECIALIST I position at AmeriServ Bank?
SUMMARY OBJECTIVE:
Maintain a reliable technology environment by responding to client calls and assisting them by resolving their problem or escalating the problem to the appropriate person. Setup and maintain client access privileges for various IT systems.
ESSECTIAL FUNCTIONS:
1. The IT Support area is the main client contact point for IT related problems; (IT hardware, software, applications, telephones, etc.) This position is responsible for receiving client calls, resolving the caller’s problem or escalating the problem to the appropriate party.
2. Setup and maintain client access privileges for various IT systems. Accuracy and timeliness are a requirement to meet key IT controls.
3. Act as liaison between the client, IT, and application administrators to determine who has the expertise to handle outstanding problems.
4. Recognize more serious situations and alert the appropriate administrator(s) of the issues that warrant immediate attention and alert other clients of serious problems.
5. Act as the main source for companywide or departmental communications regarding system related issues. Notify clients of any planned updates or outages that could affect daily operations.
6. Review ATM e-mail notifications and contact appropriate branch personnel to resolve critical faults.
7. Install new and repurposed IT equipment in accordance with established configuration and security standards and provide appropriate orientation to the client.
8. Apply software patches to IT equipment in accordance with established change management practices. Maintain appropriate software patch levels using the automated patch management system where applicable.
9. Enforce policies regarding IT hardware and software.
10. Act as part of the “After hours” on call support team including response to security events reported by various security systems.
11. Continue to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education.
12. Maintain a good working relationship with Company employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SUPERVISORY RESPONSIBILITY:
This position requires no supervision of employees.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing – perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading.
Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting.
TRAVEL:
Moderate travel is required for this position.
COMPETENCIES:
1. Strong Communication Proficiency
2. Technology Savvy
3. Customer/Client Focus
4. Deadline Oriented
5. Analytical Skills
6. Interpersonal skills
7. Ethical Conduct
REQUIRED/ PREFERRED EDUCATION and EXPERIENCE:
Associate degree in an Information Technology-related field with at least 1 year of IT-related experience is preferred or a high school diploma with at least 3 years IT-related experience is required. Practical knowledge of mobile and PC operating and application systems with an understanding of network topologies is required. Proven ability to diagnose and correct operating system and application problems.
Maintain a reliable technology environment by responding to client calls and assisting them by resolving their problem or escalating the problem to the appropriate person. Setup and maintain client access privileges for various IT systems.
ESSECTIAL FUNCTIONS:
1. The IT Support area is the main client contact point for IT related problems; (IT hardware, software, applications, telephones, etc.) This position is responsible for receiving client calls, resolving the caller’s problem or escalating the problem to the appropriate party.
2. Setup and maintain client access privileges for various IT systems. Accuracy and timeliness are a requirement to meet key IT controls.
3. Act as liaison between the client, IT, and application administrators to determine who has the expertise to handle outstanding problems.
4. Recognize more serious situations and alert the appropriate administrator(s) of the issues that warrant immediate attention and alert other clients of serious problems.
5. Act as the main source for companywide or departmental communications regarding system related issues. Notify clients of any planned updates or outages that could affect daily operations.
6. Review ATM e-mail notifications and contact appropriate branch personnel to resolve critical faults.
7. Install new and repurposed IT equipment in accordance with established configuration and security standards and provide appropriate orientation to the client.
8. Apply software patches to IT equipment in accordance with established change management practices. Maintain appropriate software patch levels using the automated patch management system where applicable.
9. Enforce policies regarding IT hardware and software.
10. Act as part of the “After hours” on call support team including response to security events reported by various security systems.
11. Continue to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education.
12. Maintain a good working relationship with Company employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SUPERVISORY RESPONSIBILITY:
This position requires no supervision of employees.
WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing – perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading.
Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting.
TRAVEL:
Moderate travel is required for this position.
COMPETENCIES:
1. Strong Communication Proficiency
2. Technology Savvy
3. Customer/Client Focus
4. Deadline Oriented
5. Analytical Skills
6. Interpersonal skills
7. Ethical Conduct
REQUIRED/ PREFERRED EDUCATION and EXPERIENCE:
Associate degree in an Information Technology-related field with at least 1 year of IT-related experience is preferred or a high school diploma with at least 3 years IT-related experience is required. Practical knowledge of mobile and PC operating and application systems with an understanding of network topologies is required. Proven ability to diagnose and correct operating system and application problems.
Salary : $37,000 - $46,800
Home Care Aide
Help at Home -
Latrobe, PA
