What are the responsibilities and job description for the Field Service Tech position at AMF Bakery?
Field Service Technician
About Markel Food Group
The Markel Food Group family of companies (www.markelfoodgroup.com) includes AMF Bakery Systems (www.amfbakery.com), Reading Bakery Systems (www.readingbakery.com), Tromp Group (www.trompgroup.nl), and Solbern (www.solbern.com). The companies serve as market leaders in the manufacturing and design of automated food processing equipment for the production of bread, bun, baked snacks, cakes, pizza, pastries, and other specialty baking products.
The Markel Food Group companies are subsidiaries under Markel Ventures, Inc., (www.markelventures.com), a wholly-owned subsidiary of Markel Corporation (NYSE:MKL).
Job Summary:
Field Service Technician to provide on-site service and installation support for breadroll line equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.
Ideal candidate will have a strong mechanical experience, electrical and controls experience is a plus.
How you will impact AMF Aftermarket rebuilds and upgrades:
Supervise mechanical and electrical installation of bread and roll line equipment;
Service and maintenance of existing bread and roll line equipment;
Ensure basic training of customer personnel in Maintenance, SanitationOperation of bread and roll line equipment;
Review spare parts needs for customers, interface with Inside Sales Rep's to coordinate customer needs in parts;
Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential;
Identify and communicate new equipment opportunities to the outside sales force;
Phone troubleshooting for customer breakdowns;
Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout;
Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports;
Provide feedback to engineering for technical problem solving.
Promote parts, kits and service for all AMF serviced and installed equipment.
What you need to succeed:
- Three (3) years field service experience in food/beverage/ bakery or packaging industry
- Five (5) years mechanical and electrical experience in a high-speed bakery or other automated process equipment environment
- 75% travel required in North America and international
- Proficient in reading and interpreting engineered blueprints
- Proficiency and trouble shooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits.
- Basic machine shop and fabricating skills to make modifications to parts in the field, cutdrill various materials, dismantle, repair and re-assemble mechanical devices
- Proper written and verbal communication skills to interact professionally with engineering, sales force and customers
- Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
- Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus and associated communication software
- Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.
Working Conditions:
- Extensive travel on a weekly basis
- In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.
- Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
- Typical days at customer sites will last from 8 to 12 hours with occasional 24 hours' day/ night shift patterns
- Commercial Wholesale bakeries can be loud, hot and stressful at times
- Personal tools and diagnostic equipment required
