Service Technician

Management/Business Skills Required:

• Knowledge of automotive systems and the ability to explain systems and repairs to others
• Willingness and ability to maintain current product and technical knowledge
• Appropriate technical certifications
• Ability to diagnose vehicle problems and interpret work orders
• Ability and desire to repair vehicles correctly the first time
• Ability to diagnose vehicle problems other than those on the work order or those described by the customer
• Ability to estimate time of service or repair job for purposes of efficient scheduling
• Knowledge of parts requirements to complete a job, and ability to communicate parts requirements via repair orders
• Ability to maintain communication with Service Consultants and Parts Department
• Knowledge of approved and established procedures for conducting service and repairs
• Ability to document repairs performed on completed customer service orders
• Ability to stay current by attending technical training schools and by reading and understanding service manuals, technical bulletins, etc.
• Knowledge of and ability to comply with the quality control & inspection requirements of the Service Dept.
• Ability to clock on and clock off when working on a repair

Work Orientation Factors

• Contact with Service Consultants and customers from a variety of backgrounds
• Contact with people in all dealership departments
• Considerable detail-oriented paperwork (documentation of repairs, charges, etc.)

Position Summary

The Technician:

• Is responsible for conducting routine service on vehicles and for diagnosing and completing repairs on customer vehicles.
• Is the most up-to-date person in the dealership with regard to the technical aspects of vehicles.
• Works closely with the Parts Department and with the Service Consultant.
• Uses the computer to determine how long a given repair or service will take and keeps the Service Consultant or Manager abreast of repair progress so that additional work may be scheduled.
• Is a good communicator, immediately telling the Service Consultant and Parts Department if a part needs to be ordered and asking for clarification if a work order is not clear or seems incorrect.
• Is capable of correctly performing complicated repair sequences according to established procedures.
• Knows the shop area and the availability of special tools that might be needed.
• Is detail-oriented & writes on the work order the repairs completed, the parts required, & the labour to be charged.
• Documents any other vehicle problems that were noted during servicing.
• Should be capable of working independently, managing his or her time and work flow.

The work of a ServiceTechnician:

• Must be done efficiently and correctly to help ensure the success of the Service Department.
• Involves analyzing work orders carefully to understand a vehicle's condition, the accuracy of the diagnosis, and what work has been agreed to.
• Requires understanding which parts and tools will be required for a given repair or service and ensuring their availability.
• Entails the ability to repair vehicles quickly and under stress, clocking on and clocking off the repairs, and staying with a planned schedule for the day or adapting to changes as needed.
• Requires conforming to quality control and inspection policies and procedures that protect the Technician and the vehicle during servicing.
• From an administrative standpoint is centred on completing work orders and on documenting with consistent accuracy the repairs conducted, the parts required, and the labour involved.