Manager, Customer Service

Amkor Technology, Inc. is one of the world’s largest providers of outsourced semiconductor packaging and test services. Founded in 1968, Amkor pioneered the outsourcing of IC packaging and test and is now a strategic manufacturing partner for the world’s leading semiconductor companies, foundries and electronics OEMs. Amkor’s operational base includes production facilities, product development centers and sales and support offices located in key electronics manufacturing regions in Asia, Europe and the USA. For more information, visit www.amkor.com. Position Summary: Amkor is recruiting for a Customer Service Manager based out of its San Jose, CA office. This position has tactical responsibility to support one of Amkor's largest accounts and will be responsible for all aspects of the customer service engagement. You will work directly with Sales Account Managers to support new business opportunities, sales objectives, and revenue goals and requires interaction with cross functional groups worldwide to meet overall customer requirements. Essential Duties and Responsibilities: • Manage the business indices for the assigned customer accounts • Project management with regards to customer's SAP activities, QBRs, customer meetings and revenue recovery • Submit customer RFQ's, respond to Pricing Issues within SAP on a daily basis; address special requirements that had not been quoted and bring to a resolution in a quick manner • Provide PO acknowledgement, confirm PO accuracy, maintain PO tracker, ensure invoice issuance to POs • Provide forecast and commit analysis, track Non-Recurring Expenses (NRE), Rebates, Monthly Billing Process • Create Sales Orders for multiple groups with different needs, requiring attention to detail and flexibility • Manage the inventory and provide updates to customers on current excess materials Required Qualifications: • A minimum of a Bachelor's Degree is required in the areas of business, marketing, finance, economics or related disciplines • A minimum of 5 years of related industry, inside sales or customer service experience is required • Demonstrated proficiency with MS Word, PowerPoint, and Excel with ability to use Pivot Tables, VLOOKUP, etc. • Excellent verbal and written communication skills is required • Flexibility to work with multiple teams, including other locations • Strong work ethic with flexibility to work hours to support and meet deadlines • Demonstrated experience having direct customer interface • Proven problem solving skills with an attention to detail • Ability to be self-directed and work independently as well as within a team, with strong organizational skills • This is a career oriented position that requires flexibility with hours to support the business needs and total commitment towards customer service Preferred Qualifications: • Prior experience working for multinational manufacturing organizations • Demonstrated experience with SAP or other ERP systems • Prior experience with Salesforce.com or other CRM • Familiarity with Lotus Notes is a plus Salary Range: $90,000 - $120,000 plus bonus potential Location: San Jose, CA. This position has a hybrid schedule. Candidates must reside near the local Amkor office. Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

Salary : $90,000 - $120,000