What are the responsibilities and job description for the Customer Service Representative position at AMSOIL INC.?
AMSOIL INC. has an exciting opportunity as Customer Service Representative. As a Customer Service Representative, you will provide outstanding, friendly customer service while accurately and efficiently handling customer inquiries. This position reports in-office to the AMSOIL center in Superior, Wisconsin.
Core Responsibilities:
Provide outstanding customer service over the phone and through email
Accurately enter customer orders over the phone into online management system
Provide pricing information to customers as well as inform customers of new products and make suggestions
Work with distribution centers to document and resolve issues where customers receive damaged product or orders with missing or incorrect products
Contact customers to proactively renew expiring accounts, conduct recent order surveys, notify of product recalls, update contact information, and other customer service initiatives
Coordinate various administrative tasks between calls such as establishing new customer accounts, processing internet transactions, and reviewing and qualifying account applications
Position Requirements:
High School diploma or equivalent
Minimum of 1 year of customer service experience
Strong public relations and customer service skills
Ability to communicate effectively, courteously, and professionally
Strong skills in operating a computer with proficiency in Microsoft Office Suite
Ability to multi-task and demonstrate attention to detail while coordinating tasks between calls
Must be able to sit at a desk and work at a computer for long hours
Available 40 hours/week, Monday - Friday between the hours of 7 a.m. - 7 p.m.
Preferred Qualifications:
Experience working in a call center environment
Salary : $18
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