Director of Operations

Director of Operations

Amsurg

Location : Nashville or PA

AMSURG, the Envision Healthcare solution for ambulatory surgery centers (ASCs), collaborates with physicians and health systems across the country to provide and promote quality patient care. We are the nationally recognized leader in the strategic and operations management of ASCs that deliver high quality, high value, same-day surgical services with a superior patient experience. Launched in 1992 as an ASC industry pioneer, AMSURG is currently partnered with nearly 2,000 specialty physicians providing outpatient surgical services in more than 250 facilities in 34 states.

POSITION SUMMARY:

This position is responsible for driving results of a designated number of ASCs under the leadership and advice of a VP of Operations. Oversight typically includes $50mm in revenue in a multisite and multimarket environment. Responsibilities include daily operations, administrative oversight, and management of the P&L of ASCs at the direction of a Vice President and in collaboration with an onsite ASC leader and physician partners.

ESSENTIAL RESPONSIBILITIES:

At the direction of the VP of Operations, the Operations Director is responsible for the following:

Operational Management

• Serve as frontline contact for managing ASC operations and coordinating AMSURG support
• Build successful relationships between AMSURG, the ASC team and physician partners
• Frequent communication throughout the week with the ASC administrator to ensure operational alignment, priority setting and execution of overall management
• Develop and mentor Center Administrators and all business office functions including Revenue Cycle – provides guidance, training and accountable to overall performance
• Work with Center Administrator to deliver best in class staffing models as well as monitor FTE utilization and makes recommendations to promote cost-effective man-hour practices
• Act as a backup to the ASCs administrative functions such as payroll and payables in the absence of the Center Administrator or other personnel as warranted
• Partner with corporate functional experts and support departments in a matrix organization to execute on management responsibilities
• Align with marketing initiatives and collaborating with the Regional Marketing Director to execute on drivers of volume growth
• Coordinate and execute on all Corporate management functions such as IT, HIPAA, audits, HR, quality, revenue cycle, and procurement
• Collaborate with the Center Administrator to oversee all Human Resource aspects from policies and procedures, handbooks, retention/recruitment, performance improvement, training and development
• Develop and/or identify best practices and ability to motivate adoption of new opportunities
• Meet expectations of ASC administrator, partners, staff and patient experience and overall satisfaction
• Mitigate legal issues in collaboration with VP of Operations and the legal department.
• Accept guidance and partnership of the Vice President of Operations (VP) in all operational management matters
• Adhere to Information Security Policies and ensure that AMSURG is as secure as possible.
• Regular and reliable attendance
• Other duties as assigned

Financial Management

• Responsible for overall management of the financial performance of assigned centers – meet volume and EBITDA targets
• Work with VP to develop and execute on strategies to grow case volume, reduce expenses, improve patient experience and outcomes
• Ensure awareness of financial performance and answers questions on variances to budget and expectations
• Budget and forecast the P&L for assigned ASCs with input from the facility stakeholders and VPs
• Revenue Cycle Management of assigned ASCs to ensure A/R benchmarks are met and cash flow is efficient and effective

Corporate Resource Management

• Align accountability of AMSURG corporate departments with operations at the ASC level to be best in class at revenue cycle, payroll, accounts payable and all administrative functions
• Articulate corporate initiatives and develops plans to implement and support them
• Broker all appropriate AMSURG resources when needed – knows when, how and why to engage them
• Maintain ownership of situations when AMSURG resources are engaged to ensure satisfactory resolution
• Plan, organize and communicate with leadership, AMSURG resources, and Center staff
• Travel is required frequently and primarily to assigned ASCs and the Corporate office
• Lean on the VP to resolve priority and other conflicts with resource departments

Strategic Planning

• Act as the “Trusted Partner” for the ASC Administrator and assists with executing on the daily operations and management of the ASC from P&L to Human Resource matters
• Collaborate with the VP in developing strategy and oversight to the facility Partnership
• Take lead from VP on business development and other strategic planning initiatives providing the initiative to get ASC and board buy-in and execution of the strategies
• Act as a liaison between the ASC and Corporate resource departments to ensure optimal operations, quality, regulatory compliance, and overall management
• Develop and execute on action plans at the ASC level by identifying opportunities and removing barriers

Governance

• Collaborate with the VP on governance and fiduciary responsibilities for the ASC
• Schedule and lead quarterly meeting agenda for each assigned ASC and solicits input from Physician partners and other stakeholders
• Onsite and virtual meetings are required to be effective in this role
• Capture board meeting minutes for transparency, legal and regulatory requirements
• Capture, monitor and follow through on all action items identified during and outside of quarterly board meetings for the ASC. Engages AMSURG departments as needed.
• Responsible for governance oversight in all operational areas including:
  • Quality oversight
  • Policy and Procedures
  • Risk Management
  • Regulatory compliance
  • Patient Experience
  • Information Technology- Risk Mitigation, Security
  • P&L

Required Education and Experience:

• Bachelor’s Degree is required; MHA, MBA is preferred; or equivalent work experience
• 5 years’ experience in an administrative or operations role within the healthcare services industry
• Knowledge of operations in an outpatient or physician specialty service line
• Revenue Cycle Management experience
• Must be comfortable in a work-from home environment when not traveling
• Must meet company basic standards for working remotely

Must pass a background check and drug screen.

Company has a Vaccination Policy

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

We are an equal opportunity employer.