TECH DESKTOP SUPPORT II

Tech Desktop Support II

Nashville, TN

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www.amsurg.com.

POSITION SUMMARY:

As a Tech Desktop Support II, you will take a key role in managing and optimizing the desktop infrastructure within our corporate and center environment. You will be responsible for overseeing desktop administration tasks, implementing IT policies, and collaborating with cross-functional teams to ensure a secure and efficient IT environment.

Work Schedule: On-site in Nashville, TN

ESSENTIAL RESPONSIBILITIES:

• Oversee the design, deployment, and maintenance of desktop infrastructure, ensuring optimal performance, and reliability.
• Develop and enforce desktop-related IT policies, including security protocols, system configurations, and software installations.
• Collaborate with system administrators, engineers, and other members of our IT team to integrate desktop systems with overall IT infrastructure seamlessly.
• Provide escalated technical support for complex desktop-related issues, working closely with the support team to ensure prompt resolution.
• Implement and provide input support to the patch management processes to ensure desktop systems are up-to-date with the latest security patches and updates.
• Monitor and analyze desktop system performance, conduct capacity planning, and recommend upgrades or enhancements as needed.
• Maintain comprehensive documentation of desktop configurations, procedures, and support tickets. Generate regular reports on desktop performance and issue resolution.
• Provide support for on-site conference rooms as needed.
• Other responsibilities as assigned by Director, Service Desk.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• 1 years of technical IT/Desktop Support experience required.
• 1 years recent experience working in a healthcare environment preferred.
• Exceptional customer service, verbal, and written communication skills
• MCSA, A , Net , VCA or similar industry certification desired, but not required.
• Advanced knowledge of Windows operating systems including 10 & 11
• Excellent PC skills including knowledge of MS Office technologies and other common desktop applications.
• Deep knowledge of Active Directory, Azure, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices.
• Experience working in a healthcare environment preferred.
• ITIL Foundation certification desired, but not required.
• ServiceNow experience desired, but not required.
• Strong technical knowledge across operating systems, hardware, and common applications.

Education/Experience:

• Undergraduate degree or equivalent combination of education and work experience.

Employment at AMSURG: Living Our Values Every Day At AMSURG, our values define who we are and how we serve our patients, partners, and each other. As a national leader in ambulatory surgery, we are committed to a culture of excellence, integrity, teamwork and caring deeply. Our values guide every decision, ensuring we continue to elevate healthcare and provide the highest quality care.
These guiding principles are the foundation of our culture and a guide to how we collaborate, innovate, and make a difference every day.

• Care Deeply for those around us.
• Cultivate Integrity to build trust.
• Champion Excellence for continuous improvement
• Celebrate Teamwork every step to the way.

Benefits:

To ensure we retain and invest in great people, AMSURG provides its employees with the benefits, recognition, training, and opportunities needed for professional growth. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Paid Time Off, Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan.

Paid Time Off:

AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.

EOE Statement:

AMSURG is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age (40 or older), race, color, religion, gender, sex, national origin, pregnancy, sexual orientation, disability, genetic information or any other status protected under applicable federal, state, or local laws. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: careers@amsurg.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

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