What are the responsibilities and job description for the Customer Service Representative II position at Amynta Group?
We’re thrilled that you are interested in joining us here at the Amynta Group!
Handles incoming customer, dealer or client calls. Receives and processes requests for title documents or related services for paid off accounts. Responds accurately and professionally to requests and inquiries. Comprehends and follows department procedures, and accurately completes paperwork. In-depth knowledge of all other title-related functions. May be responsible for research, exception handling, and reporting.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Handle incoming call volumes.
- Use internal systems to receive and process various client requests.
- Assist with training as required.
- Must be able to understand the policies and procedures of both DMV and the Client, fill out forms and have the ability to navigate through the various websites to obtain the necessary information to process the Client's accounts.
- For smaller scale clients: handle any phase of title service, including opening, processing, and scanning of titles and miscellaneous mail; storage and retrieval of documents; release and routing of documents; follow up for, and replacement of, title documents
- Assist other areas as required.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- High school diploma
- Some college
- 1-3 years’ related experience with auto titles or call center
- Comprehensive knowledge of subject matter
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
- Pass applicable pre-screen testing
- Mastery of English language, both written and verbal.
- Strong attention to detail.
- Ability to listen and interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
- Ability to analyze data and present remedial action where warranted.
- Excellent time management and organizational skills
- Legible handwriting
- Good interpersonal skills and ability to work well with people throughout the organization
- Willingness to maintain a professional appearance and provide a positive company image
- Ability to perform under minimal supervision
- Accurate keyboarding skills
Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
Salary : $29,000 - $36,700
Customer Service Title Agent
Maryland Speedy Tag & Title II LLC -
Hanover, MD
