Patient Care Coordinator

Position Title: Patient Care Coordinator

FLSA Classification: Non-Exempt
Reports To: Front Office Supervisor

Purpose of Position:
Provides support to patients through quality and efficient administrative and supportive
functions.

Essential Functions:
• Greet patients upon arrival. Check them in for their appointment or provide appropriate information.
• Answer incoming phone calls professionally and punctually, and route calls to other departments as
needed.
• Schedule and re-schedule new and established patients’ appointments, and coordinate labs and
imaging studies as needed.
• Perform thorough documentation in the patients’ accounts
• Complete daily tasks, including but not limited to processing patient requests and providers’ orders,
meeting project deadlines, etc., promptly and efficiently.
• Maintain a clean and organized workstation, front office, lobby, computer room, resource center, snack
station and copier station.
• Assist patients and families by connecting them with internal and external resources that may help to
support their current needs/goals such as yoga classes, support groups, social workers and professional
organizations.

Education, Certification and Licensure:
• High School Diploma or Equivalent
• Compliance with annual immunization requirements.
• Coursework in business, medical terminology, or related area is preferred.
Experience:
• No less than one (1) year of customer service experience.
• Experience in medical office setting is preferred.

Technical Competencies:
• Knowledge of Microsoft Office such as; Outlook, Excel, and Word Processing.
• Knowledge and increasing proficiecy in the practice-specific Electronic Medical Record system.
• Ability to learn and navigate the various applications necessary to perform duties efficiently.
• Ability to communicate effectively, both verbally and in writing.
• Ability to time manage, to accomplish duties timely and efficiently and report to work punctually.

Behavioral Competencies:
• Integrity, authenticity, accountability, and dependability. This would include demonstrating a strong
work ethic, being honest and sincere, holding oneself accountable for not just work but actions and
behaviors.
• Strong communication skills. This would include the ability to organize thoughts, assess
audience/recipient needs, interpret and disseminate information clearly, and actively listen and engage
to ensure understanding.
• Creative problem-solving. This would include the ability to tell when something is wrong or is likely to
go wrong, identify potential solutions, develop business case for executing solutions, hear and appreciate
others' points of view, etc.
• Committed to service. This would include actively looking for ways to help, understand and serve
others.
• Demonstrate determination and commitment to continuous learning and improvement.
• Strong interpersonal skills. This would include being respectful, empathetic and engaging with others,
as well as being self-aware and open to others' perspectives, ideas, and concerns.
• Committed to cooperation and collaboration.

Work Environment:
• Work is performed in a typical office setting, with frequent contact with staff and patients.
• Occasional travel between centers and within the city is required.
• Exposure to odorous chemicals and specimens.
• Frequent contact with patients under a wide variety of circumstances.
• May be exposed to blood/body fluids and infectious diseases.

Physical Requirements:
• Work requires the ability to lift or push up to fifty (50) pounds.
• Work requires long periods of standing, sitting, typing, and/or viewing written or digital reports and
data, and is subject to many interruptions.
• Work requires the employee to push, pull or lift objects and/or patients aided or unaided.