What are the responsibilities and job description for the IT Help Desk position at Andersen Material Handling?
At Andersen Material Handling we are the trusted provider of material handling solutions, equipment, engineered systems, and the ultimate in customer support. We have over 60 years of service and recognition in the Forklift industry.
Currently we are seeking an IT Help Desk Technician, whose primary responsibilities will include utilizing an IT tracking system to respond to issues, as well as assisting the Director of IT.
Responsibilities:
- Assisting the IT Director in supporting 6 branch locations (FL, MI, OH)
- Using the “Track It” system that is utilized by employees to log their trouble tickets
- Provide troubleshooting and assistance as needed and based on priorities, following department guidelines
- Ensuring problem can be reproduced, while including all pertinent information in ticket before escalating to the next level
Requirements:
- Ability to fully articulate complex computer technical solutions to non-technical end users in a clear concise manner
- Requires initiative and ability to work on own
- Must have strong analytical and problem-solving skills
- Associate degree (AA) in computer related field or equivalent from two-year college or technical school
- Must be willing to travel once/twice a month (mostly day trips along with the occasional overnight stay) to branches
- Ability to work with employees/all levels, within organization
Previous experience with the following:
- SharePoint (2 years preferred)
- Azure
- Office 365
- Operating Systems/Applications (Microsoft)
- Server Hardware Platforms (Dell/Microsoft)
- Networking Equipment (Cisco)
- Networking IP Protocol
- Wireless networking (Cisco)
- Printers (HP, Ricoh)
- Ability to rebuild SW on desktop/laptop
- Ability to troubleshoot software/hardware issues
- Ability to work with various vendors (Comcast, Verizon, etc.)
Andersen Material Handling offers a competitive compensation and benefits package, including medical, dental, prescription, vision, vacation, holiday, tuition reimbursement and 401(k). We offer a wealth of opportunities for individuals with a desire to make a difference in providing industry leading service.
Job Types: Temporary, Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $41,000 - $51,900