Parts Advisor (BHC)

Job Ad

Anderson Auto is looking for a parts advisor to join our team. The parts advisor is responsible for helping customers and mechanics find the parts they need. This is an important job that directly contributes to the success of business operations.

Required Education/Skills/Abilities

• High School or GED preferred
• Prior sales or customer service experience preferred
• General understanding of vehicle operation preferred
• Proficient with computers to research parts and equipment
• Clean driving record
• Able to pass a drug screen and background check

Earn a Degree On Us with Strayer University!

Through the Degrees at Work program, we offer employees working in our company the opportunity to earn an associate's, bachelor's, and even a master's degree from an accredited, online university, including tuition and books. You can learn while you earn! More details can be found at https://www.strayer.edu/fca.

Learn more about our company at

https://www.andersonauto.com/about-us/.

We are an Equal Opportunity Employer

We are committed to a drug-free workplace.

Qualifications

Summary/Objective

The parts advisor assists mechanics and customers in acquiring the needed parts and supplies for their vehicles, providing outstanding customer service, helping to ensure safe and comfortable vehicle operation(s).

Essential Functions

• Sell parts to customers to meet monthly forecasts.
• Issue parts and accessories to mechanics from the parts counter.
• Display seasonal parts and accessories in an attractive manner.
• Control files, reference books, and other paperwork at the parts counter.
• Maintain customer back order file.
• Report any inventory or price discrepancies to the Parts Manager.
• Maintain master parts and price book.
• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessory requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back ordered or special-order parts are received.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Make sure the merchandise displays are dusted, clean, fully stocked and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Communicate effectively and often with Assistant Service Managers (ASMs) / Service Advisors.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions. 
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.

Reasonable accommodations available to enable individuals with disabilities to perform the essential functions.

Requirements

• High School or GED preferred
• Prior sales or customer service experience preferred
• General understanding of vehicle operation preferred
• Proficient with computers to research parts and equipment
• Clean driving record
• Able to pass a drug screen and background check

Competencies

• Flexibility
• Communication Proficiency
• Collaboration Skills
• Detail-Oriented
• Organized
• Customer Focus
• Technical Capacity
• Teamwork
• Strong Work Ethic

Supervisory Responsibility

This position has no supervisory responsibilities.

 Work Environment

This position operates mainly in the parts department, working behind the counter or picking out parts.   

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• The employee must occasionally lift or move up to 75 pounds, with or without assistance from others.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  

Position Type and Expected Hours of Work

This is a full-time position. Days and hours will vary to accommodate the service department working hours. This position regularly requires working evenings, weekends.

Note: Schedules are subject to change.  Two-weeks’ notice of a schedule change will be provided whenever possible.

Travel

May be required to drive from one dealership to another.

Additional Eligibility Qualifications

None required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Statement

The Anderson Auto Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.