Position: Assistant Account Manager – Overnight Shift
Reports To: Account Manager
Schedule: Overnight shift (full-time, salaried)
Role Summary:
The Assistant Account Manager supports the Account Manager in overseeing Physical Security and Certified Cargo Screening Program (CCSP) operations during overnight hours. This role ensures compliance, operational continuity, and team engagement across multiple sites.
Key Responsibilities:
- Lead and manage overnight security and CCSP operations.
- Ensure compliance with TSA CCSP requirements and company SOPs.
- Monitor performance metrics and report to Account Manager.
- Support employee engagement and retention initiatives.
- Respond to client inquiries and urgent issues promptly.
- Assist in training and onboarding of overnight staff.
Ideal Candidate Traits:
- Detail-oriented and proactive.
- Demonstrates integrity and accountability.
- Strong problem-solving and decision-making skills.
Functions & Duties:
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
1. The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. This is also a requirement of your staff.
2. Provide lead direction at assigned client site(s); to enforce security/safety programs and ensure that post orders are followed, that established rounds are completed, and that adequate reports and logs are filed daily and weekly.
3. Develop and implement security procedures and compliance with facility policies and procedures and applicable stated and federal laws. Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
4. Knowledge of life safety systems, fire panels, CCTV system computers, the Micro-Lite System. Staff is to ensure the continuous and safe operation of all elevators and access doors is critical. Maintain contact with authorized personnel/contractors who are responsible for maintenance and upkeep of said devices.
5. Equipment operation will include use of portable radios, telephones, copy and fax machines, computers and tools. This includes making daily inspection of all vehicles assigned to job site and noting any damages so that repairs can be handled immediately thus maximizing use of the units at all times.
6. May counsel and discipline personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents counseling and disciplinary actions.
7. Assists in the training of Security Officers and Shift Lead Officers, and review of post orders ensuring that Guards have competent knowledge of assignments.
8. Communicate with the Account manager daily and weekly regarding account performance and security program performance. Communicate daily and weekly regarding security and safety issues/changes that need to be implemented.
9. Assists in the submission of payroll and personnel information to the company as designated.
10. In conjunction with company management or designated company representatives acts to ensure adequate security coverage of all posts.
11. Inspects posts as scheduled and meets with Staff to outline tasks and responsibilities. Ensure that Staff sign in and out for their scheduled shifts accurately for every shift.
12. Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
13. Carry out other duties as assigned.
Qualifications:
EDUCATION EXPERIENCE:
- High School Diploma and/or equivalent; Associates Degree.
- Minimum 3 years prior experience in contract security operations
- One year (1yrs) of which must be in the capacity of a management position within the Security Industry.
- CPR and First Aid Certification a plus.
- Additional qualifications may be specified and receive preference, depending upon the nature of the position.
SKILLS AND ABILITIES:
· Have complete knowledge of facility layout and operational requirements outlined by the customer.
· Implement all AFS and customer safety and security procedures as required.
· Design staffing and security plans for operations.
· Identify recruiting sources and maintain relationships with all sources.
· Recruit and hire all personnel for staffing plan.
· Train all security and operations staff on an ongoing basis.
· Build teams that are highly motivated to exceed customer expectations.
· Effectively manage the administrative duties for accurate and timely payroll and reports.
· Create processes that will improve the overall safety and security of the facility plan.
· Develop a training program that builds employee performance.
· Create post orders and internal policy and procedures material for staff compliance.
· Regularly meet with the customer to assess our performance and develop "best practices" or strategies to improve services.
· Create employee recognition programs that motivate employee performance.
· Knowledge of management practices and procedures.
· Ability to provide positive direction and motivate performance.
· Understanding of a variety of security and safety devices and controls.
· Ability to track and maintain schedule assignments.
· Excellent organizational skills.
· Strong customer service and results orientation.
· Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
