What are the responsibilities and job description for the Customer Service Manager position at Angel Water?
Who We Are
In 1972, we at Angel Water, Inc. dedicated ourselves to educating people about water quality and helping them access to water that’s truly safe and clean. We consider it a privilege to continue to serve this cause and are committed to supporting other organizations with the same intention throughout the world.
Located in Lake Barrington, Angel Water has been installing and servicing state-of-the-art water purification systems for homes and businesses in the Chicago land area for over 50 years. The company is licensed with the Illinois Department of Health, employs water technicians certified by the Water Quality Association, provides the industry’s best warranty, and has held an A Better Business Bureau rating for over ten years.
We are looking for a responsible Customer Service Manager. Your job will be highly important in ensuring the Customer Service Team meet their goals of efficiency and customer satisfaction. Responsibilities include hiring and training associates, and monitoring and training staff. You will also gather reports and key performance data for COO and Management Team.
Our ideal candidate will have a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful since you’ll often be acting as a liaison between managers, employees, and customers.
Salary
- $50,000 - $60,000 annually
Benefits
- Full Time: Salary
- Health Benefits
- Paid Time Off
- 401K
- Company-issued technology
Responsibilities
We are looking for a responsible Customer Service Manager. Your job will be highly important in ensuring the Customer Service Team all meet their goals of efficiency and customer satisfaction. Below are the essential duties and responsibilities of this role:
- Coordinate daily employee activities.
- Track the progress of weekly, monthly, quarterly, and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Customer Service Associates
- Monitor operating costs, budgets, and resources
- Communicate with clients and evaluate their needs
- Handle complaints from customers
- Create reports, analyze and interpret data, like revenues, expenses, and competition
- Make sure all employees adhere to the company’s policies and guidelines
- Act as our company’s representative and set an example for our staff
- Help in the creation of training and departmental material
Job requirements
- Ability to read, interpret, and understand analytics and data as it relates to the department's performance and trends
- Proven managerial experience
- Salesforce Experience is a huge plus
- Experience with recruiting and performance evaluation processes
- Familiarity with financial and customer service principles
- Good math skills with the ability to create and analyze reports, spreadsheets, and sales statistics
- Proficient user of Microsoft Office
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Must be able to work and function in a fast-paced environment
- Must have a strong focus on positive company culture
- BA degree (preferred but not required)
- At least 4 years of experience (preferred)
- Must be authorized to work in the U.S
"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- Salesforce: 1 year (Preferred)
- Customer Service Manager: 4 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $60,000