Outreach Coordinator

Pay Range: $20 - $22 per hour

Summary of Position:
Proven customer support experience or experience as a client liaison. Strong phone contact handling skills and active listening. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

Essential Duties and Responsibilities
These include the following: (Other duties may be assigned)

• Performs Outreach Activities for the purpose of enrollment for clients in the health home
• Assisting with Health Home client queries and admissions procedures
• Managing the admissions and coordination for the health home population
• Maintaining relevant records and documentation as required.
• Demonstrates an ability to communicate effectively and express ideas clearly and actively listens.
• Maintains an excellent rapport with clients and clinicians and effectively promotes harmonious interpersonal relationships.
• Works the after-hours on call phone on some days after normal 9a-5p office hours including weekend and holidays per business need.
• Performs other duties as assigned

Performance Responsibilities:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee.

• Exercise necessary cost control measures.
• Strive to maintain positive internal and external customer service relationships.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Must be able to be depended upon to plan and organize work effectively and ensure its completion.
• Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.
• Expected to meet all productivity requirements.
• Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
• Must always represent the organization professionally.
• Must be able to demonstrate initiative, strive to continually improve processes and relationships.

Qualifications

Education: High School Diploma

Experience: 3 years of Customer Service experience 

Other Requirements: Positive communication skills and ability to interact with people.

Performance Requirements: 

• Knowledge of organization policies, procedures, systems.
• Superior interpersonal skills.
• Skill in written and verbal communication.
• Ability to handle confidential information with discretion and adapt to competing demands.
• Ability to think strategically, solve problems and propose solutions.
• Ability to competently use Microsoft Office, including Word and Excel,
• Organized and detail-oriented self-starter.
• Strong sense of personal integrity.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.

Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with an Executive Assistants such as sitting for 80 percent of the day; manual dexterity to operate office machines including computer and calculator; stooping, bending to handle files and supplies; and mobility to complete errands or deliveries, lifting up to 20 lbs. Stress can be triggered by multiple staff demands and deadlines.

Salary : $20 - $22