What are the responsibilities and job description for the Client Service Representative position at Animal Kingdom Veterinary Hospital?
Animal Kingdom Veterinary Hospital is seeking a caring and professional Veterinary Receptionist/Customer Service representative to join our team. We have been serving the community for over 15 years. We are a small (but growing!) team that takes great pride in the quality of care we provide to our patients and clients. We are looking for an experienced CSR with strong patient-care skills, who enjoys challenges and learning new things. We love team members that are passionate about high quality client and patient care. If you are a team player who is dependable, compassionate, enjoys a busy work environment and likes to grow, we want to meet you!
Position Overview:
The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.
Tasks include:
- Coordinate the flow of pets and owners in the lobby.
- Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
- Organize and process all payment plans, billing statements, and collections.
- Perform cashiering duties; process refunds, returns and credits as needed.
- Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
- Input data into Cornerstone to check pets in; make simple postings to accounts; compile data for various reports.
- Receive and distribute incoming mail; and process outgoing mail.
- Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions.
- Respond to client emails; type and edit a variety of correspondence, and process faxes.
- Able to learn basic veterinary medicine terminology.
- Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
Minimum Qualifications/Requirements:
- High school diploma, GED or equivalent combination of education, and/or experience.
- Must be flexible with scheduling.
- Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.
Job Types: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
We are still requiring masks for clients at this stage.
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 3 years (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: One location
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Compensation package:
- Profit sharing
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Sebastopol, CA 95472: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $23