CLIENT CARE SPECIALIST/RECEPTIONIST

We are looking for a Client Care Specialist/Receptionist with vet industry experience who loves working with the public. This team member needs to be self-motivated, with customer service, call center or front desk experience and a “Take Charge”, “Can Do It” attitude.

Essential Duties

• Welcomes clients and patients to the practice and makes them comfortable
• Follows established hospital guidelines for communicating with clients in different types of situations, such as general inquiries, scheduling and F/u appointments, routine and non-routine medical questions, patient emergencies, and prescription refills.
• Communicates with clients as needed regarding invoices and other patient related inquiries.
• Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies.
• Discerns any potential client problems, complaints, or questions and handles them appropriately.
• Relays medical instructions; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as pre-operative instructions, payment and credit policies etc.
• Contacts clients to schedule discharge appointments and re-appointments, and confirms appointments and pre-surgical instructions
• Accurately enters and retrieves records and reports, enters fees and charges, and maintains the ezVet database.
• Accepts and processes payments from the clients.
• Performs end-of-day procedures including balancing the cash drawer, reconciliation and running daily reports.

Requirements

• High school diploma
• 1 years of in a Veterinary Hospital or Clinic experience required.
• Customer Service, Call Center or Front Desk experience required
• Knowledge of general office practices and procedures, receptionist type duties, and telephone techniques.
• Must be able to sit, stand and be mobile for up to six hours at a time and may require stooping, kneeling, reaching, grabbing, lifting and carrying throughout the course of a shift.
• Knowledge of veterinary medical terminology and procedures, general computer skills and EzyVet Software.

We care about our employees' personal well-being and believe each employee contributes to the success and growth of our Company. In support of that we offer a variety of perks and benefits such as medical, dental, vision, AFLAC, life insurance, paid time off, pet discount and a 401k that we match.

CyFair Animal Hospital is an Equal Opportunity Employer. CyFair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Key words: Receptionist, Customer Service, Representative, Front Desk, Call Center