Volunteer Services Coordinator

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Plans and administers the volunteer programs designed to supplement the services provided by the Medical Center Staff. Works in partnership with Medical Center Staff in developing, implementing, and interpreting programs and policies related to volunteer/staff relations, volunteer training/development and safety issues. Functions as a consultant to all CMMC staff who are in the role of a volunteer supervisor in resolving issues involving volunteer activity. Actively supports the Medical Center’s/Department’s Continuous Quality Improvement and Customer Service goals through the modeling of appropriate behavior and by providing a work environment conducive to attaining these goals.

• Greets and interacts with volunteers and visitors to the Volunteer Office. Fields telephone inquiries and screens potential volunteers. Schedules appointments for staff.
• Processes applications and enters, maintains and manipulates demographic data for volunteers using computerized database system.
• Confers with Medical Center staff members to develop volunteer programs designed to meet the Medical Center’s volunteer needs\.
• Coordinates selection, placement, and evaluation of volunteers with supervisory staff ensuring compliance with all Medical Center/Volunteer Department policies and other legal and regulatory requirements.
• Conducts individual interviews. Ensures compliance with relevant county, state and federal laws.
• Participates in the development of goals, policies and procedures and standards for Volunteer Resources. Assists with the implementation of policies that will bring volunteers into compliance with OSHA and other relevant regulations. Implements and interprets Medical Center and Department policy for volunteers.
• Participates in recruitment efforts and retention strategies necessary to provide an adequate flow of volunteer candidates. Presents informational sessions for interested volunteer candidates in selected programs. May involve other community agencies whose emphasis is children and adolescents to present their volunteer needs at some informational sessions.
• Plans and coordinates appropriate orientation programs. Assists supervising staff in planning formal training for new volunteers. Attends and assists with planning of in-service training conducted by supervisory staff.
• Acts as a consultant and resource to supervisors of volunteers in assisting them to learn supervisory skills and techniques. Intervenes in problem situation at the request of supervisors of volunteers. Facilitates conflict resolution. Surveys and meets with supervising staff to devise methods of improving, modifying or expanding volunteer services.
• Represents Medical Center and Volunteer Resources in community meetings, professional organizations and various recruitment sources regarding volunteer programs. Presents to organizations, corporations and community groups.
• Participates in the budget preparation and control process for the department by providing expenditure estimates and assisting in cost containment efforts. Prepares check requests, purchase orders, and supply requisitions. Follows up on payment of invoices.
• Compiles statistical data and assists in maintaining Volunteer Resources’ database records.
• Prepares appropriate correspondence/documentation regarding volunteer attendance records, health maintenance, training checklists and special volunteer recognition. Writes letters of recommendation for qualified volunteers. Maintains stock of departmental forms. Orders office supplies, volunteer uniforms, recognition pins, and other necessary departmental materials.
• Maintains appropriate level of professional competence by keeping informed regarding volunteer administration and legal issues through reading and attending seminars/workshops. Participates in planning process for National Volunteer week and assists with special department projects as needed. Participates in various Medical Center committees.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
• Other job functions as assigned.
  
  

Knowledge, Skills And Abilities

• Bachelor’s degree in Business, Behavioral Sciences or related field required.
• Minimum of three years of experience in Volunteer Administration, Human Resources or a comparable field.
• Knowledge of volunteer program management is strongly recommended along with a Supervisory and volunteer experience is preferred.
• Ability to effectively communicate with Medical Center staff to assess volunteer needs.
• Ability to interview volunteer candidates to appropriately match skills and interests to Medical Center’s needs. Ability to plan and conduct orientations, in-services and presentations to community groups.
• Strong professional writing skills.
• Knowledge of Microsoft Office Suite.
  
  

Education

Bachelor's Degree (Required)

Pay Range

$54,600.00-$89,273.60 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various Voluntary Benefits

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program
  
  

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org