What are the responsibilities and job description for the Customer Experience Representative position at Anova Furnishings?
(St. Louis)
Seeking a great career with an organization that's forward thinking, creative and innovative? Then you want to work for Anova, where we care about our employees and love our customers.
At Anova, we do things differently:
As a Customer Experience Representative, you will: Maintain top-notch customer support while assisting sales with opportunity management as they progress through their pipeline, also acting as the primary point of contact throughout the order process.
Responsibilities:
Anova provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Anova complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seeking a great career with an organization that's forward thinking, creative and innovative? Then you want to work for Anova, where we care about our employees and love our customers.
At Anova, we do things differently:
- We care about your goals and success.
- We drive creativity, customer relationships and growth.
As a Customer Experience Representative, you will: Maintain top-notch customer support while assisting sales with opportunity management as they progress through their pipeline, also acting as the primary point of contact throughout the order process.
Responsibilities:
- Commitment to providing exemplary customer service
- Maintaining and answering multiple phone queues
- Keeping our ticketing service current and up to date daily
- Creating and managing quotes and orders
- Working closely with our manufacturing plants to handle order changes and updates
- Working with freight vendors and filing claims
- Managing internal requests from the sales team
- Assisting sales team with pipeline updates
- Gathering details and ensuring sales/shipment process is moving efficiently
- Creating and managing tasks and running reports in Salesforce
- Providing additional support to sales team as requested
- Flexible, Hybrid/WFH, 40-hour Work Week / Friendly and Casual Atmosphere
- Competitive Salary, Paid Holidays, Annual Profit Sharing
- Medical, Dental, Vision, Life Insurance, 401(k) Matching
- Education Assistance
- Open Door Policy / Innovative Environment
- At least 3 years of experience in a Sales Support or Customer Service role
- Highly organized with great time management skills
- Excellent communication skills - listening, questioning, speaking and writing
- Goal oriented with strong decision-making skills
- Able to manage multiple projects and orders from start to finish
- High energy level paired with curiosity and a desire to learn
- Detail oriented
- Ability to work independently but also thrive in a team environment
- Persistent in following up detailed issues to conclusion
- Ability to recognize and prioritize critical tasks
- CRM experience with working knowledge of Microsoft Office Suite
Anova provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Anova complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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