What are the responsibilities and job description for the Subject Matter Expert (US) position at Antavo?
Salary: About UsAntavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.The TeamThe Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, were looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.If youre looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!The RoleWe are looking for a Technical Customer Success Engineer to serve as a trusted technical partner to our customers both before and after their loyalty program goes live. This role is focused on long-term customer success, combining deep product and technical expertise with strong relationship management and communication skills.You will work closely with customers to ensure their solution remains stable, scalable, and aligned with their evolving business needs, while proactively guiding them on best practices and optimal platform usage.HI THERE, Im Balzs NagyHead of Customer Operations here at AntavoWe are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing support during the implementation of their loyalty programs. We are looking for a Subject Matter Expert to join our friendly and agile team.Im looking forward to working with you!Your Main ResponsibilitiesServe as the primary technical point of contact for customers in the post-go-live phaseBuild and maintain strong, long-term relationships with customer stakeholders, both technical and non-technicalDevelop a deep understanding of each customers setup, integrations, data flows, and business use casesProactively identify technical risks, limitations, or optimisation opportunities and communicate them clearlySupport customers with complex technical questions, advanced configurations, and platform behaviourExplain technical topics, trade-offs, and recommendations in a structured, customer-friendly wayGuide customers towards effective self-service usage of the platform and BackofficeAct as a bridge between customers and internal teams such as Customer Operations, Customer Success, Engineering, and Product, ensuring context is preservedContribute customer feedback and insights into product and engineering discussionsSupport customers through platform changes, upgrades, and new feature adoptionContinuously deepen product, domain, and customer knowledgeYou should haveProven experience in a customer-facing technical role in a SaaS environmentExcellent communication and relationship-management skills, with the ability to earn and maintain customer trustStrong problem-solving skills and a structured, analytical mindsetAbility to translate technical concepts into clear, actionable guidance for customersExperience working with live production systems and customer environmentsStrong task prioritisation and ownership skills across multiple customersFamiliarity with issue and project-tracking tools such as JiraUnderstanding of software development processes and release cyclesA calm, pragmatic approach in escalated or high-impact situationsNice to havesGood overview and understanding of web technologies (RESTful web services, JavaScript frameworks, APIs, SDKs) and databases (both SQL and NoSQL)Experience with loyalty business use casesExperience with loyalty or CRM technical solutions & loyalty / CRM implementation projectsExperience with customer lifecycleWork experience at a SaaS company and/or in a customer service roleFamiliarity with e-commerce (Magento, Shopify) and marketing CRM/automation platforms (Salesforce, Oracle, Emarsys)BenefitsThe opportunity to quickly advance in your careerAntavoCare health insurance benefitInternational vibe: our working language is English, and we have 100 colleagues from 8 different nationalitiesA dynamic, no corporate-BS environment to learn, grow, and really make an impactYou will have a strong team around you to support you in reaching your goalsWhy our team loves working at AntavoAntavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.Truly international vibe, with different nationalities working on one mutual goal.""I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)""People here like my bad jokes."At Antavo every person is a unique personality working towards the same goal, creating a thriving business. Its very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, aswe know it encourages creativity and innovation.We will never contact you by Whatsapp or text message - be job scam awareBefore you apply, please read the Privacy Notice of Antavo.