Customer Relations Specialist

Customer Relationship Team Member: Call Center Specialist

Job Description: This role is responsible for creating an amazing educational and customer experience for current and potential Anthem Business Group customers. Anthem Business Group Customer Relationship Team Members can share wireless and fiber internet solutions, VoIP phone service, home automation and security services, managed internet services, streaming solutions, and structured cabling services. It is important for team members to consistently be learning and training on product offerings and developing strong customer relationship skills. It is expected that team members utilize both leads that are generated through marketing efforts, and foster requesting referrals on every call, as well as in live engagement at Anthem events.

Job Functions:

· Educate Customers on Anthem Product Options

· Manage Customer Experience during the Sales Process

· Documentation and Scheduling of Sale

· Commission Tracking

· Exceptional customer service

Complexity:

· Actively listening to customer needs.

· Quickly adapt product presentation for the customer’s need and personality.

· Understanding of all products

Preferred Qualifications:

· Bi-Lingual

Required Skills:

· 2-3 years of successful sales experience

· Advanced computer proficiency

· Excellent communication skills

Benefits:

· Dental insurance

· Health Insurance (HAS & PPO)

· Vision Insurance

· Aflac Plans

· Paid Time Off

· Holiday Paid Time Off

Disclaimer:

This Job Description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. This Job Description does not constitute a contract of employment and the organization may exercise its employment at-will rights at any time.

Compensation:

· $19.00 an hour for the first 30 days

· $15.00 an hour commissions after 30 days

Location: Idaho Falls, Idaho

Work Setting:

· Call Center

· In-person

Shift:

· 8 hour shift

· Day shift

· Evening shift

· Monday to Friday

· Rotating weekends

Job Type: Full-time

Pay: $40,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Idaho Falls, ID 83402: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $120,000