Branch Manager

Welcome to Apex Restoration DKI! If you’re looking for a strong company with great core values that cares about the employees just as much as the customer, this is the place for you. Apex Restoration DKI is a fast-moving, progressive environment that will teach you new skills and help perfect the ones you may already have! We were born in 2007 when our economy was not so hot, but through grit, determination, and hard work, we have become a career path for many people! If you’re a person that is looking to excel, climb, and grow as an individual, then we would love to have you join our family.

https://www.apexdki.com/

Branch Manager Role:

The Branch Manager reports to the Regional Vice President/COO. The Branch Manager is responsible for managing all employees in their location, including Project Managers, Superintendents, Estimator, Team Coordinator, Mitigation Technicians, and Mitigation Laborers. The Branch Manager should be self-confident, outgoing, and a results-oriented team leader who wants to participate in a thriving organization with independence and freedom. The Branch Manager must be able to work in a fast- paced environment with an appreciation for structure and standard operating procedures.  The Branch Manager must be able to control multiple jobs simultaneously with a focus on effective and enthusiastic communication with team members and customers.  The Branch Manager must have a strong desire to direct, plan, and manage overall branch operations.  The Branch Manager must be able to accommodate an ever-changing schedule.  The Branch Manager must be able to multi-task, as multiple jobs will simultaneously require attention in order to complete.  The Branch Manager must be able to thrive with a varied schedule, as each day will bring new opportunities and exciting challenges! The Branch Manager will possess the following skills:

optimistic, encouraging, can-do attitude with an appreciation for a challenge. The Branch Manager should demonstrate the ability to build, motivate, and maintain high performing teams. The Branch Manager must go the extra mile – high level of customer service is a must! The Branch Manager must possess a strong work ethic and a high level of integrity. The Branch Manager should have the ability to quickly and effectively convey ideas and information in an influential manner, both in writing and verbally. The Branch manager must be competitive with the desire to drive accurate results in all team members. The Branch Manager must have strong problem-solving and conflict resolution skills.

Accountabilities:

• As the Branch Manager you are the leader of the office. Leaders do one thing - “They lead”.  You are responsible for leading your branch and holding them accountable to the “Apex Way”.
• Report to Regional VP daily (if no Regional VP, then report to COO weekly) and Director of Mitigation
• Must understand behavior traits and personalities of team members in order to communicate and lead more effectively.
• Complete ProScan training
• Project management experience, preferably in the residential restoration industry
• Be trained in and use PSA, XactAnalysis, and Xactimate
• Obtain Construction Training certification
• Obtain Xactimate Level 1 certification
• Read and understand Matterport
• Knowledge of insurance claim procedures, standards and guidelines
• Exceptional skills in communication, organization, teamwork, accuracy, attention to detail, time management, conflict resolution, and cost management
• Manage multiple projects simultaneously
• Utilize knowledge of ordering materials, budgeting jobs, and achieve profit margins
• Utilize the latest server and cloud based computer technology including: Xactimate estimating software, Microsoft Office, PSA project management/accounting software and document management software
• Must consistently strive to learn, implement, and maintain strong understanding of construction operations and procedures
• Foster positive relationships with team members, clients, subcontractors, and vendors
• Run daily JMR meetings, addressing and handling any issues that may arise
• Must be willing to work 50 - 60 hours each week plus be available 24/7 during catastrophes
• Constantly seeking recruits for open positions within location or other Apex locations
• Must be involved in interview process for potential candidates for branch positions
• Perform annual reviews for team members
• Maintain office cleanliness (interior/exterior)
• Perform other responsibilities as required

Required Qualifications:

• 5 years within the restoration/ construction industry
• Previous leadership/management experience required and proven ability to build, motivate and maintain high performing teams
• Organizational, planning, and time management skills with the ability to prioritize a variety of tasks/projects
• Excellent customer service skills with the ability to negotiate
• Problem-solving and resourcefulness a must
• Detail-oriented
• Proven ability to grow sales
• Experience with PSA, XactAnalysis, and Xactimate a plus, but training in these systems will be required for the position
• Strong computer skills
• Experience scoping/writing estimates is a plus
• Level 1 certification in Xactimate or willingness to obtain
• Knowledge of TPA procedures a plus
• Understanding of budgeting, margins, profit and loss
• WRT, ASD, Mold certifications, IICRS are a plus
• BA/BS required or equivalent experience
• Valid Driver’s License & eligibility to work in the United States
• Ability to pass a background check and drug screen
• No felony convictions

Compensation:

• Salary $115k - $125k, depending on experience
• Health/ Vision/ Dental/ Aflac
• Paid Time Off
• 8 Paid Holidays
• Company vehicle and fuel card provided
• Company laptop provided
• Cell phone reimbursement