What are the responsibilities and job description for the General Manager position at APEX Service Partners?
Executive Summary
The General Manager will oversee all aspects of a location’s day-to-day operations; the individual will drive growth, performance metrics, create culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth and potentially lead additional M&A activity.
This is a unique entrepreneurship opportunity to take the “path less travelled.” Your ability to drive growth within the business, navigate a successful acquisition, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities with strong income for you and your team. We seek incredibly capable people because these individuals can have an expedited path to lead significant organic growth expansion initiatives and possibly even be involved with additional M&A activity to rapidly expand. Experience in the trades is not necessary; General Managers receive an intensive program with one of our most successful service businesses before they assume the senior leadership role.
Job Overview
This leadership role is suited for a strong competitor who excels in a fast-paced environment, driven by seizing opportunities in an industry that many overlook; our leaders are career contrarians with strong character and vision. The ideal candidate will be able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to help create a healthy, growing organization.
Key Responsibilities
- Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction and maintenance subscription plans.
- Deliver “gold standard” of service and quality through training, accountability, and metrics.
- Develop culture, systems, and measure to teach and train industry leading staff, increasing eNPS and retention at all levels.
- Build a culture of purpose among the management team.
- Making a difference for our people and the communities in which we do business, literally helping impact the middle class through expansion of outstanding employment opportunities.
Candidate Requirements
- Bachelor’s or equivalent
- 3 years Management/Supervisory required, P&L experience strongly preferred
- Experience with, or deep respect for the Skilled Trades and/or similar industries
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis and develop solutions
- A leader of character
- A leader who inspires “followership” amongst the men and women they serve (manage)
General Manager
DND Groups, Inc. -
Clackamas, OR
