What are the responsibilities and job description for the General Manager position at Apex Service Partners?
Overview
The General Manager will oversee all aspects of a location’s day-to day operations, financial activities, and people. The individual will drive growth, performance metrics, create culture, and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same.
Create business strategies and plans, manage all levels of staff, be accountable for all business metrics and results. After successful program completion and demonstrated competence, this individual would assume a sole charge General Manager role within the Apex system. The ideal candidate will be able to combine strategic, financial, and operational capabilities with a high level of emotional intelligence, to help create a successful, healthy, growing organization.
This leadership role is suited for a strong competitor who is driven by seizing opportunities in an industry that many overlook, the Skilled Trades. Our leaders are career contrarians with strong character and vision. The ideal candidate will be able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to help create a healthy, growing organization.
Key Responsibilities
- Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction and maintenance subscription plans.
- Deliver “gold standard” of service and quality through training, accountability, and metrics.
- Develop culture, systems, and measure to teach and train industry leading staff, increasing eNPS and retention at all levels.
- Build a culture of purpose among the management team.
- Making a difference for our people and the communities in which we do business, literally helping impact the middle class through expansion of outstanding employment opportunities.
Candidate Requirements
- Deep respect for the Skilled Trades and/or similar industries
- Experience directly owning and managing a P&L, preferred
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis, and develop solutions
- A leader of character
- A leader who inspires “followership” amongst the men and women they serve
This opportunity is located in Oakland County, MI and will be an on-site role.
