Regional Support Associate

CUSTOMER SERVICE OPPORTUNITY!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? If so, we have the perfect role for you!

We are currently looking for a highly-organized and detail-oriented individual to join our team as a Regional Support Associate at Apollo (an Apex Water and Process Inc. company) in our Midlothian, TX, facility! This is a full-time, hourly, non-exempt position offering a complete benefits package, including competitive PTO, 401K with a company match, health, dental, vision, disability and life insurance. New, full-time employees start accruing PTO right away and are eligible for benefits within 31 days or less. Apply today and take the first step in working for a company where your contributions and career development truly matter!

JOB SUMMARY:
The ideal candidate will be responsible for overseeing customer orders, creating quotes for chemical, equipment, and service activities, generating purchase orders for vendors, managing purchase orders, building relationships with vendors and staff, and conducting inventory inspections. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment!

JOB DUTIES:

• Customer Order Management: Receive and process customer orders promptly and accurately. Ensure timely delivery of orders and address any customer inquiries or concerns regarding orders.
• Quoting: Prepare detailed quotes for chemical, equipment, and service activities based on customer requirements. Collaborate with sales and technical teams to ensure accurate and competitive pricing.
• Maintain Accurate ERP Reporting: Input accurate and up-to-date information into the ERP system, including sales orders, purchase orders, inventory levels and financial transactions. Validate data for completeness, accuracy, and compliance with company policies and procedures before entering it into the system.
• Purchase Order Generation and Management: Generate purchase orders for vendors based on approved quotes and customer orders. Track and manage purchase orders to ensure timely delivery of goods and services.
• Vendor Relationship Management: Develop and maintain strong relationships with vendors to facilitate smooth transactions and resolve any issues that may arise. Negotiate terms and pricing with vendors to achieve cost-effective solutions.
• Staff Collaboration: Collaborate with internal teams, including sales, operations, and logistics, to ensure seamless order fulfillment and customer satisfaction. Provide support and assistance to colleagues as needed to meet customer needs and business objectives.
• Inventory Inspections: Conduct regular inventory inspections to ensure accuracy and identify any discrepancies. Coordinate with warehouse and logistics teams to reconcile inventory records and maintain optimal stock levels.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• 2 years of experience in an administrative or customer-service role, preferably in the chemical or manufacturing industry
• Strong proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Datacor, Job Boss, Acumatica)
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors, and internal teams and exhibit strong customer service skills
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment
• Proven ability to build and maintain positive relationships with vendors and colleagues
• Ability to work independently with minimal supervision and also as part of a team

PREFERRED REQUIREMENTS:

• Associate’s degree or higher in Business Administration, Supply Chain Management, or a related field
• Knowledge of inventory management principles and experience conducting inventory inspections

ABOUT APEX WATER AND PROCESS INC.
Apex Water and Process Inc. (www.TeamApex.com) is a comprehensive provider of fabrication, as well as water and process solutions, for industrial and agricultural markets with enterprise-level partnership and customer service. As a vertically-integrated parent company to six outstanding regional brands, Apex is uniquely positioned to meet all our clients’ fabrication, chemical, equipment, engineering and service needs efficiently and effectively. We are a fast-growing, dynamic company with a strong, supportive culture that offers many opportunities for career development and advancement, and we are always looking for passionate, dedicated individuals to join our team to help us continue to strive for excellence as we provide valuable, innovative solutions for our customers!

An offer of employment at Apollo is subject to a pre-employment background check, physical and drug screen.

Apollo is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identify and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person