What are the responsibilities and job description for the Technology Infrastructure Manager position at Appalachian Mountain Cl?
Position: Technology Infrastructure Manager
Location: AMC Headquarters, Boston, MA
Supervisor: Vice President of Operations
Summary Description: Based at AMC’s Boston headquarters, the Technology Infrastructure Manager is an integral and key part of day-to-day operations. With 12 physical locations requiring phone, network access and security, application and internet connectivity, the Technology Infrastructure Manager (TIM) has a critical role in AMC's productivity and success as an organization. The TIM partners with leaders and employees across the organization and in all locations.
Current priorities include:
- Ensuring hardware requirements are ready for a 2019 website launch
- Completing the upgrade of the Mitel phone system
- Coordinating the training for key facets of IT tools (phone, voice mail, O365, web conferencing, best practices in security and data management, etc.)
- Managing the SharePoint to Office 365 migration, including developing standards for storage, access, naming, training, etc.
- Upgrading network switches
- Transitioning of local file server to the cloud, thinking about standards for storage, access, archiving, etc.
- Complete cost benefit analysis of data communication providers, pinpointing reasons for slowdowns and crashes
Key Responsibilities:
- Overall management and support of network, application, database, cloud services and telecommunications infrastructure in a distributed environment, including upgrades, provisioning, performance and availability monitoring, and security
- Ensure underlying hardware and IT architecture supports employee productivity and the AMC online constituent experience
- Direct oversight of IT team and development of technology training plans
- Develop technology training plans for employees
- Relationship management
- Internal clients
- Vendors:
- IT support provider (desktop services and 24x7 server monitoring)
- Private-cloud, co-location
- Telecommunications
- Workplace applications
- Hardware suppliers
- Project management:
- Work with AMC Leadership and key business stakeholders to develop and prioritize creative and cost-effective IT strategies
- Simultaneously lead multiple complex projects with varied deliverables, team members and audiences
- Gather and analyze inputs that influence requirements
- Write and propose system requirements, system test plans and test cases
- Communicate accurate and timely project updates, including critical paths, dependencies, milestones, resources, cost, work structures, etc.
- Ensure workflow progresses efficiently and projects/staff are organized as priorities shift
- Manage resources that may not report directly to the ITPM, who will have other competing responsibilities
- Determine readiness for each stage of implementation
- Develop and manage operational and capital budgets for IT
- Implement a regular IT services satisfaction survey and complete SWOT analysis
- Stay current on technology trends and opportunities in our core membership, fundraising, hospitality, programming, and advocacy areas.
Qualifications & Experience:
- Required:
- Undergraduate degree in Information Technology, Project Management, or equivalent experience
- 2 years of IT Project Management experience
- 4 years of desktop and server support experience
- 2 years of experience in security, intrusion prevention and data protection
- 2 years of telecommunications systems management experience
- 2 years of experience with cloud infrastructure, scaling & maintenance
- Expert knowledge of the Office 365 environment including SharePoint and related storage, sharing and communication tools
- Organized and structured approach to work, yet flexible when meeting client requirements
- Enthusiasm to solve business problems
- Excellent interpersonal communication skills
- Demonstrated ability to understand business objectives and translate them into technology requirements
- Preferred:
- Proficiency with MS Project, Visio or similar project management tools
- Project Management Professional (PMP) certification
- Microsoft Certified Solutions Expert certifications
- Non-profit industry experience
About AMC: Founded in 1876, the Appalachian Mountain Club promotes the protection, enjoyment, and understanding of the mountains, forests, waters, and trails of America’s Northeast and Mid-Atlantic regions. We believe these resources have intrinsic worth and also provide recreational opportunities, spiritual renewal, and ecological and economic health for the region. Because successful conservation depends on active engagement with the outdoors, we encourage people to experience, learn about, and appreciate the natural world.
To Apply: Please include your resume and a cover letter when applying. The information should include three (3) professional references and your salary requirements. No phone calls, and direct candidates only, please.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status.