Associate Solution Engineer (Technical Support)

Here at Appian, we’re passionate about automation, speed, and efficiency; and the CIO department is a great place to apply these values! From Information Security, Business Technology, to Solution Engineering, joining Appian will provide you with the opportunity to lead technical strategy, execution and communication for all applications to support Appian employees, customers, and partners across the world. Join us, as we work collaboratively to grow Appian across the world.

The Appian Solution Engineering team provides technical expertise to our customers around the globe, touching every layer of the Appian platform.  From data analysis to creative problem solving, our Solution Engineers tackle the most challenging technical problems encountered by Appian customers and partners. 

Looking for a position that allows you to engage all of your many technical talents? Do you particularly excel at not only solving complex technical problems, but also at communicating the solution clearly and effectively? As an Associate Solution Engineer, you’re a technical “Jack/Jill of All Trades”; you love figuring out “how things work”, and you’ll be a resident expert on the inner workings of the Appian platform. 

To be successful in this role, you need:

• To provide exceptional customer interaction (verbal/written) to our biggest customers

• Excellent problem solving and a talent for identifying creative solutions

• A desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platform

• Interest in data analytics

• Flexibility to provide after business hours support (rotation every 10-15 weeks)

Some of the tools and resources we will equip you with include:

• We’ll immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our Affinity groups are a great place to start connecting with peers from all across the globe

• Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers, Appian University which is a full library of over 3,000 LinkedIn Learning and Udemy courses, Presentation Skills training, and tuition reimbursement for those seeking to further their education

Basic Qualifications:

• Bachelor's degree in any Engineering discipline, Information Technology, Computer Science, or similar degree program

• History of academic success (Distinction average required, i.e. WAM 75 )

Nice-to-Have Experience:

• Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP)

• RDBMS platforms (e.g. MySql, Oracle, SQL Server)

• Systems administration (e.g. Linux, Windows)